IT Support Engineer
Ebizon Net Info · Gurugram · onsite · Posted 9d ago
Undisclosed1–6 yrsfulltimeSourced from
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About this role
Job Summary
We are looking for a skilled and motivated IT Support Engineer / End User Support with at least 1+ year of experience in providing technical support for Windows operating systems, domain environments, and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems, maintaining IT systems, and ensuring smooth day-to-day operations.
Key Responsibilities
We are looking for a skilled and motivated IT Support Engineer / End User Support with at least 1+ year of experience in providing technical support for Windows operating systems, domain environments, and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems, maintaining IT systems, and ensuring smooth day-to-day operations.
Key Responsibilities
- Provide technical support for Windows 10 and Windows 11 operating systems.
- Troubleshoot hardware and software issues on desktops and laptops.
- Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
- Handle domain joining, user account configuration, and basic domain-related troubleshooting.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
- Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
- Maintain IT asset records and document technical issues and resolutions.
- Escalate complex technical issues to the appropriate teams when required.
- Provide timely and effective technical support to end users.
- Minimum 1+ year of experience in IT support, desktop support, or technical support.
- Good working knowledge of Windows 10 and Windows 11 .
- Basic understanding of domain environments and domain controllers.
- Knowledge of Active Directory, user accounts, and Group Policy basics is preferred.
- Good understanding of computer hardware, including desktops, laptops, RAM, hard drives/SSDs, and peripherals.
- Knowledge of software installation, configuration, updates, and troubleshooting.
- Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
- Good communication skills and a customer-focused approach.
- Ability to troubleshoot problems independently and work effectively in a team.
- Diploma, bachelors degree, or relevant certification in IT, Computer Science, or a related field.
- Experience working in a corporate IT support environment.
- Familiarity with ticketing systems and IT asset management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Computer HardwareTechnical SupportTroubleshootingDNSActive DirectoryDHCPWindowsLANticketingComputer Science
About Ebizon Net Info
Ebizon Net Info
IT Services & Consulting
246
employees
2007
19 years old
Noida
India
About
Ebizon Net Info Pvt Ltd is a global technology and digital marketing firm offering services in e-commerce development, SaaS platforms, and multi-channel demand generation. It serves Fortune 500 companies, VC-funded startups, and billion-dollar brands with consulting, operations, and digital agency capabilities. The company recruits across software, design, marketing, and engineering roles.
Industries
IT Services & Consulting
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