It Service Desk Engineer

Role & responsibilities

• 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
• In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
• Understanding on Active Directory, Networking, Messaging and Hardware necessary.
• Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
• Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
• Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
• Incident Management knowledge, experience with Turrets will be added advantage.
• Extended working hours when business needs.
• Flexibility to work in rotational shifts and week offs.
• Ability to work under high pressure.

Preferred candidate profile

Please share matching resumes to [email removed]