IT Ops Executive

Job Summary

Responsible for providing day-to-day technical support for POS systems, end-user desktops, printers, and basic network-related issues & visit On-site locations to ensure smooth business operations across retail stores.

**Key Responsibilities**

• POS Support: Troubleshoot POS application, billing, login, and transaction-related issues.
• Desktop Support: Resolve Windows OS, software, system performance, and end-user technical issues.
• Camera Support: Resolving Camera hardware issue and Vendor Coordination for New Setup installation.
• Printer Support: Troubleshoot thermal POS printers, barcode printers, laser printers, and connectivity issues.
• Basic Network Support: Troubleshoot LAN, internet connectivity, IP configuration, and network device issues.
• End-User Support: Provide technical assistance to store employees and resolve support tickets.
• Hardware Support: Install, configure, and maintain desktops, POS terminals, printers, and related peripherals.
• Vendor Coordination: Escalate application, hardware, and network issues to Multiple Teams across Multiple Airports at Pan India Level.
• Documentation: issue logs, and support documentation.
  
  

**Required Skills**

• Basic knowledge of POS applications and retail systems.
• Windows desktop and hardware troubleshooting.
• Printer installation, configuration, and troubleshooting.
• Basic LAN, IP addressing, and network troubleshooting.
• Good communication and problem-solving skills.
• Ability to provide timely support to end users and retail stores.