IT Operations

Your potential, unleashed.

Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

The Enabling Area Information Technology team is responsible for building & maintaining different applications for Deloitte South Asia that focuses on providing employee experience.

Your work profile

As an Assistant Manager in our IT Team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Roles & Responsibilities:

• Managing IT support including VIP users at site level and reporting to central IT operations.
• Handling site level escalations in IT operations including VIP users.
• Meeting IT & Security compliance requirements as per the firm standard at site level.
• Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)
• Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.
• Preparing MIS at site level for various activities, projects and vendor performance.
• Site level coordination with IT operations related vendors.
• Site level IT Asset Management: Closely working with FMS vendor. Asset reporting which includes,;-

Stock & Allocation Report

Scheduled Replacement Report

Identifying new requirements of IT assets

Maintenance and updating asset records in real-time

Supporting Network & Server related activities at site level coordinating with the central team.

Core Technical Skills:

Windows OS and Desktop troubleshooting, Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.

Basic network and server troubleshooting skills with Cisco and Azure platforms

Microsoft imaging framework for workstation imaging,

End to end Asset lifecycle management including secure data wiping and disposal.

Technical Skills:

Knowledge on Team Management

Good Knowledge on Escalation Management

Good Project Management Skills

Basic Knowledge on Vendor Co-ordination

Basic Knowledge on MS Excel and other Office tools

Moderate Knowledge on Network & Server Management

Basic Knowledge of MS Imaging Infrastructure

Moderate Knowledge on Review Mechanism

Basic IT Troubleshooting Skills

Strong VIP User Management Skills

Strong ITIL Awareness

Desired qualifications

Bachelors degree from Govt. approved university.

Certifications: ITIL, IT/Computer Science in case of Graduation in non-IT stream, Server Administration (Optional), Networking (Optional).

Location and way of working

• Base location: Gurugram, Delhi

Your role as an Assistant Manager

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

1. the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.