IT CUSTOMER Care COORDINATOR-REMOTE
ToolBox · Remote · remote · Posted 8d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Toolbox
Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology . We deliver SPEED.
Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.
We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.
What are we looking for
We are seeking an experienced Incident Manager / Technical Liaison to join our Customer Care team.
This role will act as the key connection between clients, support, and development teams - ensuring that incidents are handled efficiently, communication is transparent, and service quality remains exceptional.
The ideal candidate combines strong technical understanding, communication skills, and coordination abilities, with the capacity to stay calm and solution- oriented under pressure.
What Challenges Await You
Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology . We deliver SPEED.
Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.
We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.
What are we looking for
We are seeking an experienced Incident Manager / Technical Liaison to join our Customer Care team.
This role will act as the key connection between clients, support, and development teams - ensuring that incidents are handled efficiently, communication is transparent, and service quality remains exceptional.
The ideal candidate combines strong technical understanding, communication skills, and coordination abilities, with the capacity to stay calm and solution- oriented under pressure.
What Challenges Await You
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
UsageService qualityTechnology solutionsMarket DevelopmentCustomer Care Coordinator
About ToolBox
ToolBox
IT Services & Consulting
1998
28 years old
Aguada Park, Montevideo
Uruguay
About
ToolBox provides innovative SaaS solutions for multiple-system operators and content providers in Latin America and Asia, facilitating the operation of profitable OTT and TVE platforms.
Industries
IT Services & Consulting
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