IT and ERP Manager

Key Responsibilities:

·       Lead and manage the IT & ERP team, ensuring smooth operations and timely support.

·       Manage and optimize Highrise ERP across Projects, Sales, CRM, Purchase, Stores, Finance, and Accounts.

·       Ensure effective ERP workflows, access controls, data accuracy, automation, and system integration.

·       Coordinate with ERP/software vendors for customization, upgrades, integrations, troubleshooting, and SLA management.

·       Oversee IT infrastructure, networking, hardware, software, cloud applications, and IT assets.

·       Manage Google Workspace, mobile/web applications, CCTV, biometric systems, and other business technologies.

·       Ensure cybersecurity, data backup, access control, and disaster recovery.

·       Develop MIS, dashboards, automated reports, and analytics for management decision-making.

·       Drive process automation, digital transformation, and AI adoption to improve productivity and operational efficiency.

·       Evaluate and implement emerging technologies such as AI, RPA, Cloud, IoT, and Analytics.

·       Develop IT/ERP SOPs, policies, and security controls, and conduct user training.

·       Ensure technology solutions are secure, scalable, reliable, and aligned with business requirements.