IT Administration Executive

Desktop & application support

• Connect, set up and check Macs and PCs and peripherals for normal operation. 
• Perform routine maintenance tasks, including installing basic software packages and setting common options.
• Perform basic Mac and PC hardware repairs and upgrades.
• Maintain Mac images for installing new systems.
• Detect, diagnose and resolve Mac and PC, peripheral and application errors.
• Advise on compatibility of hardware, applications and operating systems, according to user requirements. 

Server, printer and network support

• Set up hardware and perform basic checking of networked PCs and Macs as well as other network equipment.
• Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.
• Install and set basic configuration options for equipment such as switches and routers.
• Install software and updates on the file servers; maintain hardware and software of the server; set disk space and printer quotas; create network shares and manage access rights; monitor system logs as well as sync logs.
• Maintain and install printers where applicable.

Configuration & Installation

• Update records of installed hardware and software; maintain a software library and store original copies of installed applications.
• Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use. 
• Make sure all IT documentation is kept up to date.

Support Request Management

• Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
• Respond to support requests according to FroQ procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution.
• Determine whether an immediate solution is both required and possible; ensure steps are taken to find a permanent solution if not immediately possible.
• Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures; produce reports from support logs to provide basic management information on the volume and nature of requests.

Supplier/Vendor contact

• Make sure we have good and healthy contacts with solid suppliers.
• Investigate and propose new suppliers where needed.
• Contract negotiations.
• Price negotiations and comparison.