FULLTIME
Investigation Specialist, PQ Ops
Amazon
Not specified · onsite · Posted 1d ago
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Section · 01
About this role
Description
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
This includes, but is not limited to:
. Researches and evaluates facts surrounding seller transactions
. Takes appropriate action on investigated transactions based on established standard operation procedure and tools
. Documents their actions by providing detailed annotations
. Communicates with external customers via phone or email during the investigation process
. Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
. Understand the issue and make best use of the available resources to resolve it
. Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
. Communicate with internal and external stakeholders
. Understand performance metrics to create analysis for driving business goals
. Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications
- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Preferred Qualifications
- Can use Windows, Microsoft Word, Outlook, Excel, and online communication and collaboration tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Section · 02
Skills
Section · Company
About Amazon
Amazon
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India
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