HYDERABAD · FULLTIME

International voice support

Eric Services

Hyderabad · onsite · Posted 8d ago

Sourced from Foundit

Not disclosed1–4 yrsfulltimeHyderabad

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Section · 01

About this role

Description

We are seeking a dedicated International Voice Support Representative to join our team in India. The ideal candidate will have 1-4 years of experience in customer support, preferably in an international setting, and will be responsible for providing high-quality support to our global clientele.

Responsibilities

Provide exceptional voice support to international clients via phone and other communication channels.
Resolve customer queries and issues effectively and efficiently.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Document all customer interactions and maintain accurate records of inquiries and resolutions.
Collaborate with other team members and departments to improve processes and customer experience.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong problem-solving abilities and customer service orientation.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using computer systems and software relevant to customer support.
Basic knowledge of international markets and cultural sensitivities.
Familiarity with customer support tools and software is an advantage.

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Section · 02

Skills

Customer Servicecrm softwareIncident ManagementTechnical SupportNetwork Configurationremote desktopCall HandlingTroubleshooting SkillsMultilingual CommunicationVoIP Systems

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Responsibilities

Provide exceptional voice support to international clients via phone and other communication channels.

Resolve customer queries and issues effectively and efficiently.

Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

Document all customer interactions and maintain accurate records of inquiries and resolutions.

Collaborate with other team members and departments to improve processes and customer experience.

Skills and Qualifications

Excellent verbal and written communication skills in English.

Strong problem-solving abilities and customer service orientation.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using computer systems and software relevant to customer support.

Basic knowledge of international markets and cultural sensitivities.

Familiarity with customer support tools and software is an advantage.