HYDERABAD · FULLTIME
International Voice Process
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Hyderabad · onsite · Posted 12d ago
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Not disclosedFresherfulltimeHyderabad
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Section · 01
About this role
Description
We are looking for enthusiastic and motivated individuals to join our Customer Service team in India. This role is perfect for freshers/entry-level candidates who are eager to start their career in customer service and make a positive impact on our customers.
Responsibilities
- Provide exceptional customer service support via phone, email, and chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Document customer interactions accurately in the system.
- Collaborate with team members to improve customer service processes.
- Assist in training and onboarding new team members.
Skills and Qualifications
- Strong verbal and written communication skills in English and local languages.
- Basic understanding of customer service principles and practices.
- Proficiency in using customer service software and CRM tools.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and attention to detail.
- Empathy and patience when dealing with customer concerns.
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Section · 02
Skills
Customer Engagementcrm softwareProblem SolvingActive ListeningConflict ResolutionTeamworktime managementData EntryMultitaskingProduct Knowledge