International Customer Service Voice

Role Description :

This is a full-time on-site role for an International Voice Customer Service Representative, located in Noida and Gurugram. The role involves effectively handling international customer inquiries and complaints through phone support, ensuring prompt and accurate resolutions. The candidate will deliver exceptional customer experiences, maintain detailed records of interactions, provide product or service information, and perform conflict resolution when necessary. Additionally, the role includes coordinating with internal teams to address customer concerns and improve satisfaction levels.

Qualifications :

Strong verbal communication and active listening skills for providing excellent customer service to an international clientele.

Ability to handle customer issues, provide timely resolutions, and manage conflict or escalations effectively.

Proficiency in basic computer applications, record-keeping systems, and navigating CRM tools.

Willingness to work in rotational shifts to cater to different time zones and maintain flexibility under dynamic customer service environments.

Prior experience in customer service, call center operations, or a related field is an advantage.

Proficiency in English with a neutral accent to engage effectively with English-speaking customers; multilingual capabilities are a bonus.

High school diploma or equivalent; a bachelor's degree in any field is a plus.

Strong problem-solving capabilities, interpersonal skills, and a team-oriented attitude.

Contact Person call or WhatsApp : Nagesh - [phone removed],