International Customer Care Executive

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Cocoa Cloud

International Customer Care Executive

Job ID: tj_mogtvcv4

Communication Skillscustomer care Save Apply

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0 - 3 Years

Experience

3.1 - 4.75 Per Annum

Salary

Bangalore

Location

Onsite / Full Time

Work Mode / Type

Job description

Responsibilities, requirements, and role expectations.

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

- Maintains a positive and professional demeanor and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Annotate contact topic and actions in Amazon tools

- Maintains email handle time, while remaining friendly and informative (after call email to customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses

All other duties as assigned

Company

Cocoa Cloud

Partnership Firm

View company

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