International Chat Process

## Hiring: International Chat Support

### Position

**International Chat Support Executive**

### Eligibility

* Any Graduate / Post Graduate

* **Undergraduates are not eligible**

* Minimum **2 years of experience in International Chat Support**

* Excellent written and verbal communication skills

* Strong typing and customer-handling skills

* Ability to work in a fast-paced international customer support environment

### Compensation

**CTC: 5 – 5.5 LPA**

### Benefits

* **2-Way Cab Facility**

* Night Shifts

* Rotational Week Off

### Work Location

**Q City, Gachibowli, Hyderabad**

### Selection Process

1. HR Screening

2. SVAR / Versant Assessment

3. Online Assessment

4. Typing Test – **50 WPM with 90% accuracy**

5. Manual Voice Assessment

6. Chat Simulation

7. Operations Round

### Key Responsibilities

* Handle customer queries through international chat support.

* Provide accurate and timely resolutions to customer concerns.

* Maintain professional and effective written communication.

* Manage multiple chat interactions while maintaining quality and accuracy.

* Follow process guidelines, SOPs and quality standards.

* Meet defined productivity, quality and customer satisfaction targets.