Internal Dealer Trainer

Position: Internal Dealer Trainer
Department: Training & Development
Industry: Automobile Dealership
Location: Gurgaon

Key Responsibilities:

• Design and deliver training programs for Sales, Service, CRM, Accessories, Insurance, and Customer Care teams.
• Conduct induction training for new employees and refresher training for existing staff.
• Identify training needs through performance reviews, audits, and dealership requirements.
• Ensure dealership employees are updated on product knowledge, sales processes, customer handling, and company policies.
• Conduct role-plays, assessments, and certification programs to improve employee performance.
• Coordinate with OEM training teams and ensure completion of mandated training modules.
• Maintain training calendars, attendance records, and training effectiveness reports.
• Monitor training outcomes and recommend improvement plans.
• Support dealership management in enhancing employee productivity and customer satisfaction.
• Prepare monthly training MIS and reports.

Required Skills:

• Strong presentation and training delivery skills.
• Excellent communication and interpersonal skills.
• Good knowledge of automobile dealership operations.
• Ability to coach, mentor, and motivate teams.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Qualification:

• Graduate in any discipline.
• MBA or Training Certification will be an added advantage.

Experience:

• 5-10 years of experience in dealership training, sales training, service training, CRM training, or learning & development.
• Experience in conducting classroom and on-the-job training programs.

Interested candidates may share their updated resume at [email removed] or WhatsApp [phone removed].