Intern- Professional Services

Implementation Support Intern

Location: Gurgaon
Department: Professional Services / Implementation Support

Stipend- 25,000 for a duration of 6 Months

Looking for recent BTECH/BCA/MCA Graduates

About Sirion

Sirion is the worlds leading AI-native Contract Lifecycle Management (CLM) platform, transforming the end-to-end contracting journey for global enterprises. With Agentic AI at the core, Sirions extraction, conversational search, and AI-enhanced negotiation capabilities empower Fortune 500 companies including IBM, Coca-Cola, Citi, and GE.

With 800+ employees worldwide, Sirion brings together AI engineers, product experts, and architects who are building the next generation of reliable and trustworthy CLM solutions. Recognized by Gartner, IDC, and Spend Matters as a consistent category leader, Sirion continues to set the innovation benchmark for enterprise contracting.

Power the Future of AI & Why This Role Matters

As an Implementation Support Intern, you will gain hands-on experience in supporting the implementation, configuration, testing, and ongoing functionality of Sirion's enterprise SaaS platform.

You will collaborate with Customer Success, Professional Services, Service Desk, Quality Assurance, Product, and Engineering teams to understand customer requirements, validate platform functionality, troubleshoot issues, and support successful implementations.

This internship offers an opportunity to build practical experience in enterprise SaaS applications, functional testing, quality assurance, application configuration, and implementation support.

We are looking for enthusiastic, analytical, and detail-oriented individuals who are eager to learn and develop their technical and problem-solving capabilities.

How Youll Make an Impact

• Understand Customer Requirements: Collaborate with internal stakeholders to understand business requirements and validate application functionality against customer expectations.
• Support Platform Configuration: Assist in making configuration changes within the Sirion platform and validate their functionality through testing.
• Functional Testing & Quality Assurance: Execute functional test cases to verify application workflows, business processes, and configuration changes.
• Defect Identification & Tracking: Identify, document, and track application defects while coordinating with QA, Product, and Engineering teams for resolution.
• Regression Testing: Support regression testing following configuration changes, enhancements, or defect fixes to ensure existing functionality remains unaffected.
• User Acceptance Testing (UAT): Assist in UAT activities by preparing test scenarios, validating business requirements, and documenting issues.
• Troubleshooting & Issue Resolution: Investigate application issues, perform initial analysis, and coordinate with relevant teams to support timely resolution.
• Cross-functional Collaboration: Work with Customer Success, Professional Services, Service Desk, QA, Product, and Engineering teams to support customer implementations.
• Documentation & Reporting: Maintain test cases, defect logs, configuration records, and process documentation to ensure effective knowledge sharing.
• Continuous Improvement: Identify opportunities to enhance application functionality, testing processes, and implementation efficiency.

Skills & Experience You Bring to the Table

Experience & Education

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• B.E., B.Tech, BCA, MCA, or equivalent technical qualifications preferred.
• Fresh graduates are encouraged to apply.
• Exposure to academic projects involving software applications, testing, or technology implementations would be an advantage.

Core Technical Expertise

• Basic understanding of software applications, enterprise SaaS platforms, and web-based technologies.
• Familiarity with software testing concepts, including functional testing, regression testing, test cases, and defect reporting.
• Basic understanding of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Strong analytical and problem-solving skills, with the ability to understand and troubleshoot application issues.
• Basic understanding of application configuration, user roles, permissions, and access management.
• Good working knowledge of Microsoft Excel and Word.
• Ability to understand business requirements and document processes, issues, and test results.

Soft Skills

• Strong written and verbal communication skills in English.
• Analytical mindset with attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Willingness to learn new technologies, tools, and testing methodologies.
• Good organizational skills and a structured approach to problem-solving.
• Positive attitude, adaptability, and a sense of ownership.

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic.

We provide reasonable accommodations to employees and applicants as required by law.