Integration Services Support Specialist

Job Summary

Reporting To: Integration Services Support Supervisor

Shift: APAC (5:00 am - 2:00 pm IST)

The Integration Services Support Specialist is responsible for applying Managed File Transfer (MFT) best practices with the IBM Sterling B2B Integrator/File Gateway software platform. Integration Services Support Specialists are expected to provide Level 1 support throughout all aspects of the platform's lifecycle.

Years of Experience

• 2 years of experience in IBM Sterling B2B Integrator/File Gateway

Qualifications

• Demonstrable experience administering a production MFT software application with industry best practices on IBM Sterling B2B suite or a similar product.
• Working knowledge on SQL databases, SQL Server, developing SQL, PL/SQL scripts, functions, and procedures.
• Experience with data communication protocols (SFTP, HTTP/s, SMTP, FTP, FTPS)
• Experience in resolving communication related issues with Trading Partners.
• Ability to work with messages and documents in different file formats like CSV, XML, TXT.
• Knowledge of SSRS and Splunk report development a plus.

Responsibilities

• Monitor MFT feeds to ensure the successful transmission and delivery of all files.
• Monitor system alerts for database connectivity, CPU, Memory, and disk space issues.
• Respond to all MFT Incidents and Requests timely and efficiently.
• Resolve all issues following documented SOP s including feed/code changes.
• Participate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to our toolkit.
• Perform Daily and Weekly Health Checks for MFT.
• Participate in testing of application upgrades including Hotfixes, Patches, OS, SQL, and Application version upgrades as required.

Candidate Requirements

• Understanding of all phases of the project development life cycle using standard methodologies including business and logical analysis, design, and development of software applications.
• Effectively communicate with Business, Technology and Vendor stakeholders.
• Proven ability to complete assigned work in timely and quality manner.
• Demonstrate personal initiative to meet personal and professional goals.

Core Values

• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
• Exemplifies our customer-focused, action-oriented, results-driven culture.
• Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.
• Dedicated to the firm's values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.

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