Insurance Delivery Manager

Job description

Role: Insurance Delivery Manager- BPO-5

Experience: 8-10 Years

Location: Pune

Skillset:

BFSI-Life and Pensions Insurance- Mandatory**

US/UK Insurance-Pension

Project Management

Client Relationship Management

Stakeholder Management

Responsibilities:

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business.
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization