Inside Sales Executive

Job Summary

Role: Inside Sales Executive

This is an office-based sales role. Most customer communication will happen through phone calls, WhatsApp, email, online meetings and other digital communication channels.

As an Inside Sales Executive, you will handle sales activities without regularly travelling to meet customers. You will communicate with customers from our office and take them through the sales process. Your work may start with a new enquiry or an outbound lead and continue through: Lead First Contact Requirement Understanding Product Explanation Demo Follow-Up Negotiation Closing Handover

You will be expected to maintain regular communication with prospects and keep your sales pipeline updated.

You do not need to be a programmer. You should, however, be comfortable using computers, learning software products and explaining them to customers.

Job Details

Location: Lucknow

Job Type: Full-Time

Work Mode: On-Site

Department: Sales

Experience: 0 to 3 Years

Openings: 5

What You Will Do

Lead Handling

• Contact new leads assigned by the company.
• Respond to customer enquiries within the expected time.
• Understand where the lead came from.
• Check the customer s requirement.
• Identify whether the customer is a suitable prospect.
• Record lead information in the CRM.
• Move qualified leads to the next stage of the sales process.
• Follow up with leads that need more time.

Outbound Sales

You may also be responsible for generating sales through outbound communication. This can include:

• Cold calling.
• Calling existing prospects.
• Calling old or inactive leads.
• WhatsApp outreach.
• Email outreach.
• Following up with people who previously showed interest.
• Contacting businesses that may benefit from our products.

You should be comfortable starting conversations with people who have not previously spoken with the company.

Customer Requirement Understanding

Before trying to sell a product, you should understand what the customer needs.

You will ask questions such as:

• What problem are you currently facing
• How are you managing this work today
• What software are you currently using
• How many users do you have
• Which features are important to you
• What type of support do you require
• When are you planning to start
• Who will make the final decision

The purpose is to recommend an appropriate product or service rather than simply sending a price.

Product Demonstrations

You may conduct online product demonstrations for interested customers. This can include:

• Web applications
• SaaS products
• Mobile applications
• Website solutions
• Other software products offered by the company

During a demonstration, you should:

• Understand what the customer wants to see.
• Show relevant features.
• Explain the workflow.
• Answer basic questions.
• Explain the appropriate plan.
• Discuss pricing.
• Move the customer towards the next step.

You will receive product training before handling customers independently.

Sales Follow-Up

Follow-up is an important part of this role.

You will:

• Follow up after calls.
• Follow up after demos.
• Follow up after quotations.
• Follow up after sending pricing.
• Follow up with trial users.
• Follow up with customers who need internal approval.
• Schedule future calls.
• Record the next follow-up date.
• Maintain proper communication history.

You should know when to follow up and when to stop pursuing a lead.

Handling Objections

Customers may have concerns about:

• Price
• Features
• Competitors
• Payment
• Product suitability
• Implementation
• Support
• Data migration
• Subscription terms

You will be expected to understand the objection, provide the correct information and involve the appropriate team when necessary.

You should never provide false information simply to close a sale.

Closing Sales

You will work towards converting qualified prospects into customers. This includes:

• Confirming the customer s requirement.
• Presenting the suitable plan.
• Explaining pricing.
• Handling basic objections.
• Negotiating within approved limits.
• Following up on the decision.
• Coordinating payment.
• Confirming the sale.
• Handing the customer to the appropriate team.

CRM Management

You will maintain accurate information about your leads. This includes:

• Lead name
• Company name
• Phone number
• Email
• Lead source
• Requirement
• Product discussed
• Demo date
• Follow-up date
• Current status

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.