Information Technology Infrastructure Team Lead

About the Role

As the Lead for IT Infrastructure, InfoSec & PLM Software Support, you will be responsible for designing, governing, and optimizing enterprise-wide technology services while supporting critical manufacturing and engineering operations.

You will lead a cross-functional team of technology professionals and collaborate with strategic technology partners, managed service providers, and business stakeholders to deliver resilient infrastructure, robust cybersecurity controls, seamless engineering applications support, and cost-effective IT operations.

This position requires a strong blend of technical expertise, leadership capability, stakeholder management, governance experience, and business acumen.

Key Areas of Responsibility

IT Infrastructure & Cloud Operations

You will drive the overall strategy, governance, and operational excellence of the organization's IT infrastructure landscape.

Key Responsibilities:

• Lead end-user computing services, desktop and laptop management, mobile device support, peripherals, service desk functions, and IT support operations across corporate offices and manufacturing facilities.
• Manage enterprise infrastructure environments including:
• Data Centers / Hybrid IT ecosystems / Cloud platforms (AWS & Microsoft Azure)
• Enterprise LAN/WAN infrastructure / Network security architecture
• Wireless and remote connectivity solutions
• Ensure availability, performance, scalability, and reliability of critical business systems.
• Oversee technology support and monitoring frameworks for customer-facing contact center operations managed through external partners.
• Lead infrastructure modernization initiatives and cloud adoption programs to improve agility, business continuity, and operational efficiency.
• Develop and implement infrastructure roadmaps aligned with organizational growth and digital transformation goals.
• Drive proactive monitoring, incident management, capacity planning, disaster recovery preparedness, and infrastructure lifecycle management.

Information Security, Risk Management & Governance

As the security leader for the organization, you will establish and strengthen cybersecurity posture while ensuring compliance with internal and external governance requirements.

Key Responsibilities:

• Manage Security Operations Center (SOC) and SIEM environments through Managed Security Service Providers (MSSPs).
• Ensure strict adherence to security SLAs, incident response timelines, and threat mitigation processes.
• Lead enterprise cybersecurity initiatives including:
• Threat Intelligence / Dark Web Monitoring/ Vulnerability Assessment & Penetration Testing (VAPT)
• Security Risk Assessments
• Cyber Incident Management
• Endpoint Security
• Own the implementation and monitoring of IT General Controls (ITGC) and information security best practices.
• Partner with internal and external auditors to drive compliance readiness and successful audit outcomes.
• Govern risk management frameworks, cybersecurity policies, standards, and procedures.
• Conduct organization-wide information security awareness and user training programs.
• Ensure alignment with regulatory, legal, and corporate governance requirements.
• Continuously enhance security maturity through process improvements, technology adoption, and risk mitigation strategies.

PLM Software Support & Manufacturing Technology Integration

This role plays a critical part in enabling engineering and manufacturing excellence through effective management of Product Lifecycle Management systems.

Key Responsibilities:

• Ensure high availability, reliability, and support of PLM applications utilized by R&D, product engineering, and manufacturing teams.
• Act as the primary technology owner for PLM support operations.
• Collaborate with engineering, product development, and manufacturing stakeholders to address business requirements and improve user experience.
• Drive seamless integration between:
• PLM Platforms
• ERP Systems
• Manufacturing Applications
• Enterprise Data Workflows
• Support business continuity planning and operational effectiveness across critical engineering systems.
• Partner with application vendors and support teams to resolve system issues and implement enhancements.
• Drive user adoption, process optimization, and continuous improvement initiatives within the PLM ecosystem.

IT Leadership, Vendor Governance & Financial Management

This leadership position requires building high-performing teams while ensuring operational effectiveness and financial discipline.

Key Responsibilities:

• Lead, coach, and mentor a multidisciplinary technology team comprising:
• Infrastructure Leads
• Network Engineers
• End-User Computing Engineers
• PLM Support Engineers
• IT Security & Audit Specialists
• Establish performance metrics and development plans to foster a culture of accountability and continuous improvement.
• Manage IT budgets, including:
• CAPEX Planning
• OPEX Management
• Cost Optimization Initiatives
• Technology Investment Evaluation
• Drive financial efficiency while maximizing value from technology investments.
• Own vendor management processes, including:
• Vendor Evaluation
• Contract Negotiations
• SLA Governance
• Managed Services Oversight
• Build strong relationships with internal stakeholders, business leaders, technology partners, and external service providers.

What We Are Looking For

Experience

• 10-15 years of progressive experience in Enterprise IT Infrastructure, Cybersecurity Governance, and IT Operations Leadership.
• Prior experience managing multi-location IT environments across corporate offices and manufacturing plants.
• Manufacturing, Automotive, Engineering, Industrial, or Mobility industry experience will be highly preferred.
• Proven leadership experience managing internal teams and external service partners.

Technical Expertise

Strong hands-on and governance experience in:

• Microsoft Azure & AWS Cloud Platforms
• Enterprise Infrastructure Management
• Network Architecture & Operations
• IT Service Management (ITSM)
• SIEM & SOC Operations
• Cybersecurity Governance
• IT General Controls (ITGC)
• Audit & Compliance Frameworks
• Vulnerability Assessment & Penetration Testing (VAPT)
• Product Lifecycle Management (PLM) Systems
• ERP Integration & Enterprise Applications
• Incident Management & Business Continuity Planning

Leadership Competencies

• Strong people leadership and stakeholder management skills
• Excellent communication and executive presentation capabilities
• Strategic thinking with execution excellence
• Budget ownership and financial management expertise
• Vendor negotiation and governance experience
• Data-driven decision-making and problem-solving skills

Educational Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Preferred Certifications

• ITIL
• CISSP
• CISM
• ISO 27001 Lead Implementer/Auditor
• Cloud Certifications (AWS, Azure)
• Other relevant technology leadership certifications