India Investment Services Operations Specialist

Job Description

Why we need you.

We're growing and our clients deserve the best. As an Investment Service Specialist, process required paperwork and provide customer service for new and existing business. This may include new business

applications, maintenance items, transfer paperwork and various other supplemental accounting

paperwork. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility,

a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult

situations. We also highly value strong communication skills, a passion for learning, leadership traits,

resilience, and self-awareness.

Daily and monthly responsibilities - What your days and weeks will include.

Begin to process required paperwork and provide basic customer service for new and existing

business. This may include new business applications, maintenance items, transfer paperwork and

other various supplemental accounting paperwork. Review broker dealer new business

submissions for accuracy and completeness.

Identify cases that are not in good order (NIGO) in order to alert our Field force for resolution.

Process client data into back-office systems with a high level of accuracy.

Research and resolve operational issues as needed.

Identify and resolve problems using Root Cause Problem Solving tools.

Work effectively to meet/exceed productivity and quality standards.

Required skills and qualifications - The qualifications that are needed for this role:

Good communication skills

Excellent data entry skills

0-1 years financial services industry knowledge or experience in similar process support

Ability to work in a fast-paced environment and adhere to strict deadlines

Ability to work overtime and/or work a flexible shift arrangement as business needs arise