GURUGRAM · FULLTIME
Incident Manager
MKS Instruments
Gurugram · onsite · Posted 8d ago
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Not disclosed8–10 yrsfulltimeGurugram
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Section · 01
About this role
A Day in Your Life at MKS:
The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.
You Will Make an Impact By:
The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.
You Will Make an Impact By:
- Incident Coordination
- Take ownership of major incidents from detection to resolution.
- Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).
- Ensure timely engagement of SMEs and escalation to leadership when required.
- Communication
- Provide regular updates to stakeholders during incidents.
- Maintain clear and concise communication across technical and business teams.
- Issue incident notifications and status reports as per communication plan.
- Documentation
- Record incident timeline, actions taken, and decisions made.
- Ensure accurate incident ticket updates in ITSM tool.
- Drive post-incident RCA and problem management activities.
- Process Compliance
- Adhere to ITIL Incident Management best practices.
- Identify gaps and recommend improvements in incident handling processes.
- Strong understanding of ITIL framework (Incident & Problem Management).
- Excellent communication and leadership skills.
- Ability to manage high-pressure situations and make quick decisions.
- Familiarity with ITSM tools (ServiceNow, Jira, etc.).
- Basic technical knowledge of infrastructure and applications for effective coordination.
- High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.
- Experience with monitoring and ITSM tools.
- Ability to analyze logs and troubleshoot application/service issues.
- Basic scripting skills (PowerShell, Bash, Python preferred).
- Good communication and problem-solving skills.
- Bachelor's degree in IT/Computer Science or related field.
- 8+ years of experience in IT operations, with at least 3 years in incident management.
- ITIL Foundation certification preferred.
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Section · 02
Skills
ITIL FrameworkBashServicenowIncident Managementnetworking fundamentalsCloud ComputingProblem managementWindowsamazon web servicesitsm toolsPythonJira AtlassianPowershellMicrosoft AzureLinux
Section · Company
About MKS Instruments
MKS Instruments
Industrial Machinery
Gurgaon / Gurugram, Haryana
India
₹19.7L PA avg
Avg at MKS Instruments
About
At MKS, we have a long history of leveraging our collective curiosity to understand and develop solutions that are at the core of many key technological innovations. These innovations have driven accelerated roadmaps for Semiconductor, Industrial, Life and Health Sciences, Research and Defense markets.
Industries
Enterprise SoftwareInformation TechnologyManufacturing
Employee ratings
8 reviews
3.6/ 5
Culture
2.9
Career growth
2.6
Work-life
2.5
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