IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

Job Description

..Customer Quality Management (QMC):..

• Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
• Monitor and improve customer quality indices prepare data for management reviews and customer scorecards
• Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
• Maintain customer complaint database and communicate quality alerts to internal teams and customers
• Coordinate immediate containment of defective parts with support teams and manage customer portal updates
• Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
• Conduct regular customer plant visits and line walks for new products and warranty issue resolution
• Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents

..Product Quality Management (QMM):..

• Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
• Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
• Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
• Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
• Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
• Identify and escalate product quality risks based on audit findings and customer complaint analysis
• Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
• Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream

Qualifications

..Required Qualifications:..

• Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
• 6-10 years of experience in quality management and manufacturing

..Preferred Qualifications:..

• Experience in customer complaint handling and customer interfacing
• Background in automotive manufacturing or Tier 1 supplier environment

Additional Information

Knowledge:Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components, Plastic molding process, Automotive OEMs Market knowledge.

Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.

Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation