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About this role
Job Summary
Responsibilities
Qualifications
Must-Have
Nice-To-Have
The Identity and Access Management (IAM) team delivers critical identity services for Nokia's workforce and business-to-business environments. Our global team manages a diverse portfolio of IAM solutions across both on-premises and cloud platforms.
We are seeking an experienced IGA Specialist with strong Saviynt expertise to join our Tier 3 Support Team. In this role, you will act as a technical expert, independently resolving complex IAM issues, leading escalations, and driving the stability, security, and continuous improvement of Nokia's Identity Management services.
Responsibilities
- Provide Tier 3 operational support for IGA services.
- Independently investigate, troubleshoot, and resolve complex incidents, service requests, and recurring issues.
- Perform root cause analysis (RCA) and implement corrective actions to prevent recurring incidents and improve service stability.
- Support and maintain key IGA processes, including application onboarding, identity lifecycle management, provisioning, reconciliation, access certifications, and Segregation of Duties (SoD) controls.
- Collaborate with internal stakeholders, service management, infrastructure teams, and vendors to resolve issues and optimize service performance.
- Drive continuous improvement through automation, process optimization, and operational excellence initiatives.
- Create and maintain operational procedures, technical documentation, knowledge articles, and support runbooks.
- Participate in major incident management and on-call support activities as required.
Qualifications
Must-Have
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field with 6+ years of experience in Identity and Access Management (IAM), including 3+ years of hands-on experience with Saviynt IGA implementation, administration, and support.
- Strong expertise in Saviynt workflows (ARS) and Joiner-Mover-Leaver (JML) lifecycle management processes.
- Hands-on experience with application onboarding, access provisioning, reconciliation, and entitlement management.
- Proven experience configuring and managing Access Certification campaigns, Segregation of Duties (SoD) policies, and audit controls.
- Strong knowledge of Active Directory (AD), Microsoft Entra ID (Azure AD), and LDAP directories such as eDirectory.
- Proficiency in Unix/Linux administration, including troubleshooting, command-line tools, and scripting.
- Strong scripting and automation skills using technologies such as PowerShell, JavaScript, Python, or similar languages.
Nice-To-Have
- Database(Oracle, PostgreSQL) experience
- Strong understanding of LDAP v3 directory services
- Strong understanding of Privileged access management (PAM) using CyberArk
- Knowledge on cloud services, such as GCP and Azure
- Fluent verbal and written English language and communication skills
Sourced from naukri
Skills
AutomationCyberarkActive Directoryaws iamcloud platformscloud servicesgoogle cloud platformidentity and access managementidentity managementDirectory servicesAzure ADCall SupportcloudCommunication SkillsAdministrationMicrosoft Azure
About Nokia
Nokia
Telecom
17.3k+
employees
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161 years old
Espoo, Southern Finland
Finland
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Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
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