BENGALURU · FULLTIME
I&P - GN - SONG - Service - Amazon Connect - Senior Analyst
Accenture
Bengaluru · onsite · Posted 11d ago
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Section · 01
About this role
Roles & Responsibilities
- Lead a team responsible for designing, developing, and implementing platform-led cloud contact center transformations.
- Lead and manage proposals in response to client requests and RFPs across market units to maintain a pipeline of opportunities and projects.
- Work with market unit leads to identify and understand market demand in terms of required skills and scale.
- Support practice and business growth through platform hiring, team development, nurturing, and upskilling.
- Lead contact center transformation consultants and engage with client and implementation teams to conduct design sessions, gather and refine requirements, deliver working demonstrations, and support solution design and implementation.
- Provide best-practice guidance and define implementation approaches using industry or process benchmarks.
- Develop innovative, fact-based, and achievable strategies and operating models after evaluating multiple strategic options.
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Section · 02
Skills
Best-Practice GuidanceContact Center TransformationsSolution DesignTeam developmentImplementation approachescloud
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
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