Human Resources Manager

Job description:

Title: Senior HR Manager

Location: Mumbai

Experience: 6–8 Years

Industry Preference: D2C | Wellness | Beauty | Lifestyle | Nutrition | FMCG | Consumer Brands

Employment Type: Full-Time

Role Overview:

As the Senior HR Manager, you will be responsible for driving the complete HR function across the employee lifecycle — from workforce planning and hiring to performance management, employee engagement, culture, policies, compliance, and retention.

You will work closely with the founders and business leadership to build a scalable, high-performance organisation and ensure that HR evolves in line with the company's growth.

The ideal candidate will be a strong people leader, business partner, problem solver, and culture builder who can operate independently and bring structure to a rapidly growing organisation.

Key Responsibilities:

1. HR Strategy & Business Partnering

* Develop and execute the overall HR strategy aligned with Ace Blend's business objectives and growth plans.

* Partner closely with founders, leadership and functional heads on people-related decisions.

* Translate business requirements into effective people strategies and processes.

* Drive workforce planning, organisation design and manpower budgeting.

* Identify organisational gaps and recommend solutions around people, structure and capability.

* Build HR systems and processes that can scale with the organisation.

* Act as a trusted advisor to leadership on employee, performance and organisational matters.

2. Talent Acquisition & Workforce Planning

* Own the end-to-end recruitment strategy across functions and levels.

* Partner with hiring managers to understand manpower requirements and define role expectations.

* Build strong talent pipelines across business-critical functions.

* Develop effective sourcing strategies through LinkedIn, referrals, agencies, networks and other channels.

* Manage senior and niche hiring mandates independently.

* Drive employer branding initiatives to strengthen Ace Blend's talent proposition.

* Track recruitment metrics including time-to-hire, quality of hire, offer-to-joining ratio and hiring costs.

* Build a strong candidate experience throughout the hiring journey.

3. Performance Management

* Own and strengthen the company's performance management framework.

* Drive goal-setting, KRAs/KPIs and performance review cycles.

* Partner with managers to ensure effective performance conversations and feedback mechanisms.

* Identify high performers, underperformers and critical talent.

* Develop performance improvement plans wherever required.

* Build a culture of accountability, ownership and continuous feedback.

* Work with leadership on succession planning and talent development.

4. Employee Engagement & Culture

* Build and strengthen Ace Blend's culture as the organisation scales.

* Design and execute employee engagement initiatives, events and internal communication.

* Develop initiatives focused on employee experience, recognition and retention.

* Conduct employee pulse checks and engagement surveys.

* Identify employee concerns and proactively address them.

* Create a positive, inclusive and high-performance work environment.

* Strengthen internal communication between leadership and employees.

5. Learning & Development

* Identify organisation-wide and function-specific learning requirements.

* Build annual learning and development plans.

* Work with external trainers, consultants and platforms wherever required.

* Develop leadership and managerial capability within the organisation.

* Create career development frameworks and growth paths for employees.

* Promote continuous learning and upskilling.

6. HR Policies, Processes & Compliance

* Build, review and implement HR policies and processes across the employee lifecycle.

* Ensure compliance with applicable labour laws and statutory requirements.

* Own processes related to onboarding, probation, confirmation, transfers, promotions and exits.

* Ensure effective implementation of POSH and other statutory policies.

* Partner with external consultants/legal advisors wherever required.

* Maintain accurate and confidential employee records.

* Continuously identify opportunities to improve HR processes and employee experience.

7. HR Operations & HRMS

* Oversee day-to-day HR operations and ensure smooth employee lifecycle management.

* Manage and optimise HRMS, attendance, leave and payroll processes.

* Work closely with finance/payroll teams to ensure accurate and timely payroll processing.

* Ensure employee documentation and records are maintained accurately.

* Build HR dashboards and reports for leadership.

* Track key people metrics and provide actionable insights to management.

8. Employee Relations

* Act as the primary point of escalation for employee-related matters.

* Handle grievances, conflicts and disciplinary matters professionally.

* Support managers in handling sensitive employee situations.

* Ensure fair and consistent application of company policies.

* Conduct exit interviews and identify trends impacting attrition and retention.

* Develop initiatives to improve employee retention and overall experience.

9. Organisation Development

* Support the organisation through periods of rapid growth and change.

* Build scalable organisational structures, processes and people practices.

* Identify capability gaps and recommend hiring/development interventions.

* Support leadership in building high-performing teams.

* Develop frameworks for career progression, succession planning and internal mobility.

* Help create a strong leadership pipeline as the organisation expands.

10. HR Analytics & Reporting

* Develop and maintain HR dashboards and monthly people reports.

* Track metrics such as:

* Headcount

* Attrition

* Hiring

* Cost per hire

* Time to hire

* Employee engagement

* Absenteeism

* Performance

* Retention

* Present people insights and recommendations to leadership.

* Use data to identify trends and support better people decisions.

What We Are Looking For:

* 6–8 years of overall HR experience, with significant experience in a generalist/HRBP/people leadership capacity.

* Prior experience in D2C, wellness, beauty, lifestyle, nutrition, FMCG, retail, consumer brands or startup environments is highly preferred.

* Strong understanding of the complete employee lifecycle.

* Experience working directly with founders, CXOs and senior leadership.

* Proven experience in building HR processes in a growing organisation.

* Strong experience in talent acquisition and stakeholder management.

* Hands-on experience with performance management and employee engagement.

* Good understanding of HR compliance and labour laws.

* Strong communication, interpersonal and influencing skills.

* Ability to handle confidential and sensitive matters with maturity.

* Strong analytical and problem-solving ability.

* Comfortable working in a fast-paced, dynamic and ambiguous environment.

* High ownership mindset with the ability to work independently.

* Strong business understanding and commercial orientation.

Preferred Background:

We would particularly value candidates who have worked with:

D2C Brands | Wellness | Nutrition | Beauty | Skincare | Personal Care | Lifestyle | FMCG | Retail | Consumer Tech | Premium Consumer Brands | High-Growth Startups