HRIS Consultant - RCM & ONB 2.0

The purpose of this role is to act as both a SuccessFactors developer and internal consultant to the business by gathering, organizing and verifying concerns, outlining proposed solutions, estimating the impact on time, labor and financial resources and articulating the business ramifications in both the current and planned HCM environments - and then forming part of the team to deliver those solutions. The role will help support the configuration, upgrades and changes to the systems, and will help lead innovation and change across the organization. This role will also monitor and improve the system functional needs and address questions from the end users, with a heightened focus on individualized service, root cause analysis, and providing world-class support. The ideal candidate will be a subject matter expert in an exciting career that provides solutions that are both intuitive and creative. The role will work closely with the HR and other IT teams and will act as a liaison. This is a great opportunity to build relationships within the Application Development team, and through partnering with HR and other areas of the business.

What you will do:

• The IT lead for RCM and ONB 2.0 working closely with the HR Centers of Innovation, Country HR and Global HR Operations for requests, optimizations, issue resolution and innovation.

Operational:

• Maintains business processes and procedures within all HR applications and operating systems.
• Helps provide Tier 1 and Tier 2 support to end users via case management requests, email, and phone.
• Maintains, configures, and performs troubleshooting of HR technology.
• Schedules and troubleshoots standard reporting.
• Adheres to stringent practices for documentation management, testing and release cycle management.
• Collaborates with the extended HRIS team, other IT teams and global HR teams to increase knowledge sharing and end user support.
• Partners with SAP to leverage and apply expert advice in design thinking phases.
• Reviews requirements and process documentation and provides innovative solutions to meet business lines and stakeholder needs.
• Asks critical questions in identifying how data and system configuration is used to meet the needs of the business.
• Develops test plans and test scripts for system enhancements, implementations, etc.
• Creates and maintains documentation that will be readily accessible to internal team members.
• Actively seeks innovative solutions to address change management needs.
• Partners closely with customers to ensure a smooth organizational strategy requirements are executed in a seamless fashion.
• Ensures customers are always updated with progress and expectations are appropriately managed.
• Works closely with internal audit as an expert in system functionality and traceability of data.
• Works closely with leadership, project team, infrastructure, and developers to help design change solutions that foster a culture of collaboration and partnership.
• Ensures all activities undertaken affecting SF configuration and capabilities are properly authorized, planned and documented.
• Works effectively as part of a global team in India and the UK on all aspects of workload - support, maintenance and enhancements are delivered to plan and budget.
• Engages with other parts of the HR team, in particular the Shared Services team in India and Romania, providing assistance and guidance in relation to SuccessFactors configuration, functionality and data as necessary.

Innovation:

• Support the Innovation Lead in progressing ideas to initiatives and through to incubation.
• Increase the utilization and adoption of MyHR by conducting a gap analysis between business needs and underutilized technologies.
• Develop a multiyear innovation roadmap outlining key deliverables we could achieve through the gap analysis activity.
• Perform business analysis, external research and report on the efficacy of ideas and potential initiatives demonstrating alignment with business strategy, problems and goals.
• Leverage design thinking for new innovation concepts ensuring a systematic and calculated approach to ensure all efforts provide strategic value.

What we're looking for:

• Strong functional knowledge of the SuccessFactors system, specifically in Recruiting, Onboarding 2.0 and Talent Management modules.
• Strong implementation/support experience with SuccessFactors RCM and ONB 2.0 (at least 1 implementation project and 1 support project).
• SuccessFactors Recruitment RMK experience - good to have.
• SAP SuccessFactors RCM and ONB 2.0 certification - must.
• SmartRecruiter certification or exposure - good to have.
• Should be able to lead the project end-to-end.
• Good understanding of other SF modules. Should be flexible to work as Delivery Manager.
• Simplify processes, automate workflows and promote adoption across global teams.
• Develop and maintain scalable solutions to enhance user experience and streamline processes.
• Define business requirements and perform fit-gap analysis between requirements and standard SuccessFactors process.
• Experience in solution design and managing the Configuration Workbook.
• Preparation and execution of test cases, test plans and test scripts.
• Proven working experience in project management.
• Excellent stakeholder management, communication skills and presentation skills. Able to lead and drive.
• Solid organizational skills including proactive approach and attention to detail for continuous improvement.
• Proactive approach to improve the processes.
• Working with suppliers/contractors to deliver the required outcomes.