HR Service Delivery New Associate

Skill required: Case Management - Workday Talent Management

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• The Time & Attendance SME will be responsible for managing complex attendance operations, resolving escalated issues, ensuring timekeeping accuracy, and supporting payroll readiness. The role requires strong process knowledge, independent decision-making within established guidelines, stakeholder coordination, and continuous improvement to ensure operational excellence and compliance with organizational policies.
• Act as a subject matter expert for Time & Attendance processes, including timesheet validation, attendance exceptions, overtime, shift management, and leave administration.
• Independently manage complex attendance discrepancies, escalations, and recurring issues, ensuring timely and accurate resolution.
• Review and validate attendance and timekeeping data to ensure payroll inputs are complete and accurate.
• Coordinate with HR, payroll, operations, employees, and management to resolve critical or high-impact attendance issues.
• Analyze attendance trends, identify root causes of recurring errors, and implement corrective and preventive actions.
• Support attendance adjustments, exception approvals, and audit requirements in accordance with established policies and controls. What are we looking for
• Monitor SLAs, quality metrics, productivity, backlogs, and turnaround times; take proactive action to address gaps.
• Prepare and review operational reports, reconciliations, dashboards, and management updates.
• Provide process guidance, knowledge transfer, and on-the-job coaching to team members
• Review work outputs and support quality checks to ensure process accuracy and compliance.
• Identify process improvement opportunities, standardize procedures, and contribute to automation initiatives.
• Support internal and external audits by maintaining accurate documentation, evidence, and audit trails. Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts