HR Operations & HR Tech Apprentice

Tejas Network

HR Operations & HR Tech Apprentice

Department: Shared Services HR / Ask HR

Location: Bengaluru

Reporting To: HR Operations Lead / Service Delivery Manager

Role Purpose

The HR Operations & HR Tech Apprentice supports the delivery of high-quality employee services through the organization's Shared Services HR model. The role acts as the first point of contact for employee queries, assists in HR operations, leverages HR technology platforms, supports process automation initiatives, and contributes to service excellence through efficient case management and data-driven insights.

Key Responsibilities HR

Operations

• Manage employee queries through the Ask HR service desk, ticketing platform, email, and HRMS.
• Perform query intake, triage, categorization, and routing to appropriate SMEs.
• Support employee lifecycle processes including onboarding, transfers, confirmations, exits, and documentation.
• Maintain employee records, HRMS updates, and data accuracy.
• Coordinate payroll, benefits, leave, attendance, and employee services administration.
• Track service requests and ensure adherence to defined SLA/TAT commitments.
• Escalate complex or policy-related matters to relevant HR SMEs or HRBPs.

HR Technology & Automation

• Support HRMS administration and employee self-service platforms.
• Assist in HR process digitization, workflow automation, and ticketing system management.
• Monitor system transactions, tickets, dashboards, and service metrics.
• Support chatbot, AI, and HR technology enhancement initiatives.
• Generate HR reports, dashboards, and workforce analytics.
• Conduct testing and user acceptance support for HR system enhancements.

Employee Experience & Service Excellence

• Provide timely and professional responses to employee inquiries.
• Facilitate communication regarding HR policies, processes, and programs.
• Ensure high levels of employee satisfaction through quality service delivery.
• Support employee engagement and awareness initiatives.
• Maintain confidentiality while handling sensitive employee information. Governance & Compliance
• Ensure compliance with organizational policies, labour regulations, and data privacy standards.
• Maintain audit-ready documentation and process records.
• Support periodic audits and governance reviews.
• Follow escalation protocols for sensitive employee matters.

Learning Exposure

The apprentice will gain structured exposure to:

• HR Operations
• Payroll Administration
• Benefits Management
• HRIS / HRMS
• Shared Services Delivery
• HR Analytics & Reporting
• Employee Experience
• Process Excellence & Automation
• AI and Digital HR Solutions
• HR Compliance & Governance

Eligibility

• BBA, BCA, MBA (HR), MSW, MHRM, Labour Welfare, or related discipline. Only 2026 passout candidates apply
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Proficiency in MS Excel, PowerPoint, and HR systems preferred.
• Interest in HR technology, analytics, and digital transformation.

Success Measures (KPIs)

• First Contact Resolution Rate
• Ticket Closure within SLA
• Employee Satisfaction Score
• Data Accuracy and Compliance
• HRMS Transaction Accuracy
• Automation / Improvement Suggestions Implemented
• Dashboard & Reporting Timeliness
• Process Documentation Quality

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