HR Generalist

HR Generalist

Location: Hyderabad, India

Company: VAS Global Services

About the Role

VAS Global Services is looking for an HR Generalist to support day-to-day human resources operations at our visa application center in Hyderabad, India.

The role will serve as the primary HR point of contact for center employees and managers, ensuring effective HR administration, recruitment coordination, onboarding, employee relations, payroll inputs and compliance with company policies and local labor requirements.

Working closely with the Country HR Head, Centre Operations Head and Talent Acquisition team, the successful candidate will help maintain accurate employee records, support workforce requirements and contribute to a positive and well-organized working environment.

Key Responsibilities

HR Operations & Employee Support

• Act as the first point of contact for employees and managers on day-to-day HR matters.
• Implement company HR policies and procedures consistently while ensuring compliance with applicable Lebanese labor regulations.
• Provide practical guidance on attendance, leave, conduct and general employee matters.
• Escalate complex employee relations cases and sensitive issues to the Country HR Head.

Recruitment & Onboarding

• Coordinate recruitment activities with the Talent Acquisition team, including interview scheduling, candidate communication and recruitment documentation.
• Support the hiring process from requisition through offer and joining.
• Coordinate employee onboarding, induction and probation reviews to ensure a smooth integration of new hires.
• Monitor probation periods and follow up with managers on timely performance feedback.

HR Administration & Payroll

• Maintain accurate and up-to-date employee files, employment contracts and relevant personnel documentation.
• Prepare and verify payroll inputs, attendance, overtime and leave records, ensuring timely submission to the relevant teams.
• Maintain HR systems and employee data, ensuring records are complete and audit-ready.
• Coordinate employment documentation and relevant visa, work permit and sponsorship processes, where applicable.
• Support internal, client and statutory audits by providing the required HR documentation.

Employee Relations & Performance Management

• Support employee relations matters, including grievances, disciplinary procedures and workplace concerns, under the guidance of the Country HR Head.
• Assist with performance appraisals, probation assessments and employee development activities.
• Communicate company policies, procedures and the Code of Conduct to employees.
• Identify and escalate emerging employee issues and support their timely resolution.

Training, Engagement & Reporting

• Track mandatory training and process certification completion.
• Support employee engagement, welfare and internal HR initiatives.
• Monitor and report on headcount, attrition, absenteeism and staffing requirements.
• Work closely with center management to address workforce needs and maintain smooth day-to-day operations.

Requirements

• Bachelor's degree in Human Resources, Business Administration or a related field.
• Minimum 3 years of experience in HR generalist or HR administration roles.
• Working knowledge of Lebanese labor law and local employment requirements.
• Experience in payroll coordination, attendance management, leave administration and employee records.
• Experience supporting recruitment, onboarding and employee relations.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office, particularly Excel; familiarity with HRIS or payroll systems is an advantage.
• Fluency in local language and English.
• Experience in customer service, hospitality, visa services or other high-volume operational environments is an advantage.

Key Competencies

• Strong communication and interpersonal skills.
• High level of confidentiality, integrity and professionalism.
• Excellent attention to detail and accuracy.
• A service-oriented approach to employee and manager support.
• Ability to work independently while collaborating effectively with HR and Operations teams.