hospital success executive

Job Objective

Own the end-to-end activation and sustained performance of Pay 0 across assigned hospitals and diagnostic centres. Align

hospital teams, train receptionists, support live operations, achieve strong booking numbers, stabilise performance, hand over

execution and monitor performance after handover.

Role Journey

Identify Align Train Train on the Job Stabilise Handover Monitor Support Sustain High

Performance

Key Responsibilities

• Understand hospital patient flow, receptionist-led registration/billing processes and Pay 0 opportunities.
• Align hospital leadership, supervisors and receptionists on the Pay 0 process and expected outcomes.
• Train receptionists on Pay 0 pitching, eligibility checks and booking procedures.
• Work alongside hospital staff during live operations and support real-time execution.
• Drive strong Pay 0 booking numbers during the on-the-job phase.
• Identify and resolve operational, behavioural and technical challenges.
• Monitor booking, conversion and process-adherence metrics and take corrective action.
• Train receptionists to identify patients who may benefit from additional healthcare services such as lab investigations.
• Stabilise performance before transitioning execution to the hospital team.
• Build hospital-level ownership and accountability for continued performance.
• Monitor performance after handover and provide coaching or retraining when required.
• Collect patient feedback, track queries and support timely resolution.
• Share learnings, challenges and solutions with the wider Hospital Success Team.
• Manage multiple hospitals across different locations and travel as required.

Key Result Areas (KRAs)

90% trained; 100% Provider Central adoption; 90% actively pitching Pay 0

90% pitch 80% Corporate Verified 100% WhatsApp link sent; 5% of hospital walk-ins converted OR 10 orders/ex

Consultation Lab Investigation conversion 20% OR 2 lab orders/executive/day

of hospital walk-ins; process adherence 90%

Feedback from 40% of Pay 0 consultation patients; 90% queries resolved within TAT; CSAT 4/5

What We Are Looking For

• High ownership and ability to work independently.

Receptionist Adoption

Consultation Adoption

Cross-Sell / Utilization

Hospital-Owned Execution

Receptionist-led bookings 5%

User Experience

• Strong team player with collective responsibility for outcomes.
• Strong execution, problem-solving and follow-up skills.
• Passion, energy and a go-getter attitude.
• Ability to train, influence and motivate frontline staff.
• Strong communication and stakeholder-management skills.
• Comfortable working on the ground inside hospitals.
• Willingness to travel and commute across assigned locations.
• Comfortable working with targets and taking complete accountability for performance.

Success in This Role

Assigned hospitals achieve strong Pay 0 booking numbers; hospital staff independently pitch and book Pay 0; operations

are stabilised before handover; performance continues after handover; declines are corrected quickly; and learnings from one

hospital are shared across other hospitals.

Ideal Candidate

Someone who can enter a hospital, understand the opportunity, align stakeholders, train frontline staff, deliver the numbers

and ensure the same high performance continues over time. This is a field-first,

Interested candidate share your updated resume : [email removed]

Contact no : [phone removed]