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    Job · 21560422

    NOIDA · FULLTIME

    Helpdesk Analyst-ITIL

    NTT DATA, Inc.

    NTT DATA, Inc.

    Noida · onsite · Posted 1d ago

    Sourced fromFoundit
    Not disclosedFresherfulltimeNoida

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    Section · 01

    About this role

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Helpdesk Analyst-ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

    General Duties and Responsibilities:

    In these roles, you will be responsible for:

    Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
    Record, Update, and Escalate Support issues to the next level promptly.
    Support all IT onboarding activities for end-users
    Work with our internal IT Teams on system testing, integration, and maintenance.
    Engage in discovering new IT business tools to support our business users and our internal IT Team.
    Seek, Suggest, Evaluate, and implement process and technology improvements.
    Willing to learn grow in other IT Business areas
    Requirements for this role include:

    Excellent English and Spanish written and verbal communication skills.
    Exceptional customer service skills.
    Great Team player
    24/7 rotational shifts and week offs and Work from Office mandatory
    Excellent communication skills, comfortable working with various stakeholders
    Strong troubleshooting skills, bug-finding, and resolution
    Ability to work independently within a diverse global team
    IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

    About NTT DATA

    NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

    Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

    NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

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    Section · 02

    Skills

    Google SuiteMac OsenvironmentIOSAndroidIT software and hardware troubleshootingWin 10

    Section · Company

    About NTT DATA, Inc.

    NTT DATA, Inc.

    NTT DATA, Inc.

    IT Services & Consulting

    40k+

    employees

    1988

    38 years old

    Hyderabad / Secunderabad, Telangana

    India

    About

    NTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization and managed services.

    Industries

    IT Services & Consulting

    Employee ratings

    3,506 reviews

    3.9/ 5

    Culture

    3.8

    Career growth

    3.1

    Work-life

    3.9

    Employees rate it well for

    Salary432Work Life Balance401Senior Management302Job Security299Work Culture299

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