Help Desk Executive

Job Description

We are looking for enthusiastic and customer-friendly candidates to join our team as Helpdesk Executives. The role involves handling calls, communicating with customers, providing basic assistance, and directing queries to the appropriate team.

Please note: This is a telecalling job and is not a target-based role.

Key Responsibilities

• Handle incoming and outgoing calls professionally.
• Communicate clearly and politely with customers.
• Understand customer queries and provide appropriate assistance.
• Route calls and queries to the relevant departments when required.
• Maintain basic call records and update relevant information.
• Ensure a positive customer experience through effective communication.