Head Quality - Plant(Lighting Plant)

JOB DESCRIPTION

Role Title | Head Quality - Plant (Lighting Plant)

1. JOB PURPOSE

• To Plan and direct quality assurance programs at plant level to ensure that the products meet quality standards as per customer requirement and reduce waste due to quality issues.
• To maintain and improve product quality by ensuring ongoing compliance of product, process, system audits and surveillance audits, investigating customer complaints and work towards achieving customer satisfaction.

2. PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

1. Quality System Management

Support and organize Quality Internal Auditors training to ensure continual staff of trained internal auditors.

Coordinating with Certifying Body for audit planning, representing the management during certification and surveillance audits.

Ensuring the compliance of all the functions as per the IATF 16949 standard requirements through periodic planned system audits.

2. Team Management

Participate in selection process to identify the right talent for positions within the competency framework.

Determine individual training needs and development plans to build expertise and enhance quality skills in the team.

Manage, coach and develop a high performing Quality team that meets agreed objectives and which delivers best practice results, added value and continuous improvements.

2. Strategy and Development

Contribute to the creation and implementation of best practice quality system, processes and procedures to aid and improve operational performance.

Contribute to new business initiatives and projects and review and communicate the impact on Quality activities.

Communicate to the team on past trouble data history on product and process design failures to consider during new product launches and new assembly line setups.

3. Financial and Budget Control

Prepare the annual Quality budget and forecasts and all Capital Expenditure proposals based on routine needs of the department and prioritize based on budgeted sales.

Manage the budget from identification to completion of projects by periodic reviews with team.

4. Quality Reviews

Monitoring of all the QA activities, inspection results, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.

Randomly inspects completed quality control checklists, forms, and other documents; randomly inspects and verifies quality control checks for conformance to prescribed part and product drawings & standards.

5. Customer Complaints & Field Returns Management

Drive sustenance audits and planned layered audits to ensure past actions are sustained and being monitored.

Working on product quality improvements through preventive and corrective actions.

Emphasize usage of quality tools for problem solving on account of customer complaints & field returns, also monitor effectiveness of actions taken.