Head of Solutions

NIIT Ltd. is a leading global skills and talent development organization, empowering enterprises to build future-ready workforces through innovative learning, digital transformation and capability-building solutions. With over four decades of expertise, NIIT partners with leading organizations across Banking, Financial Services, Technology, Manufacturing, Retail and other sectors to accelerate business performance through workforce transformation.

As organizations continue to invest in AI, digital capability and leadership development, NIIT is uniquely positioned to help enterprises solve their most critical talent challenges.

We are looking for a highly skilled Solutions Delivery Head to oversee and manage the delivery of our products/services to clients. The Solutions Head will be responsible for leading a team of delivery managers and ensuring that projects are delivered on time, within scope, and within budget. The ideal candidate will have a proven track record of successful project delivery, strong leadership skills, and the ability to thrive in a fast-paced environment.

Job Purpose

The Solutions Head will be responsible for leading the end-to-end design, development, and delivery of learning solutions for enterprise clients. The role requires a strategic leader who can translate business requirements into impactful learning interventions, oversee program execution, manage cross-functional teams, and ensure successful delivery outcomes.

The incumbent will work closely with clients, business leaders, learning consultants, content teams, trainers, and delivery teams to drive learning effectiveness, client satisfaction, and business growth.

Key Responsibilities

Solution Design & Learning Consulting

• Partner with clients and internal stakeholders to understand business objectives, capability gaps, and learning requirements.
• Design customized learning solutions aligned with organizational goals and learner needs.
• Develop learning strategies, frameworks, and intervention roadmaps for large-scale capability-building initiatives.
• Recommend blended learning approaches including instructor-led, digital, experiential, and assessment-led interventions.
• Ensure learning solutions deliver measurable business impact and learner outcomes.

Program & Delivery Leadership

• Lead end-to-end execution of learning programs from planning to implementation and closure.
• Establish delivery governance frameworks, project plans, timelines, and success metrics.
• Monitor program progress, risks, and dependencies to ensure timely and high-quality delivery.
• Drive continuous improvement in learning operations, delivery processes, and participant experience.
• Ensure adherence to quality standards, service commitments, and client expectations.

Stakeholder Management

• Build strong relationships with client stakeholders, business leaders, and decision-makers.
• Act as the primary escalation point for program-related issues and delivery challenges.
• Conduct periodic reviews with clients to assess program effectiveness and identify future learning opportunities.
• Provide strategic recommendations to enhance learning outcomes and business impact.

Team Leadership & Capability Building

• Lead and mentor a team of learning consultants, program managers, trainers, content specialists, and coordinators.
• Build high-performing teams through effective coaching, performance management, and capability development.
• Foster a culture of innovation, collaboration, and learner-centricity.
• Drive resource planning and allocation to support business and delivery requirements.

Learning Product & Content Development

• Work closely with content and product teams to develop scalable learning solutions and offerings.
• Contribute to the creation of new learning products, certifications, academies, and capability frameworks.
• Ensure learning content remains aligned with industry trends, organizational priorities, and learner expectations.
• Leverage technology-enabled learning solutions to enhance engagement and effectiveness.

Business Growth & Solution Enhancement

• Support business development and client engagement activities through solution presentations and consulting discussions.
• Identify opportunities for expanding existing accounts through additional learning interventions.
• Contribute to proposal development and solution customization for strategic client engagements.
• Stay updated with industry best practices and emerging trends in learning and talent development.

Educational Qualification

• Bachelor's Degree in any discipline.
• Master's Degree / MBA / Post Graduate qualification preferred.
• Certifications in Learning & Development, Project Management, Program Management, or Instructional Design will be an added advantage.

Experience

• Minimum 15 years of overall experience in Learning & Development, Talent Development, Learning Solutions, Program Management, or Capability Building.
• Experience in leading large-scale learning programs and enterprise learning initiatives.
• Proven experience in stakeholder management, team leadership, and delivery governance.
• Exposure to learning solution design, content development, and learning consulting.

Key Skills & Competencies

Functional Skills

• Learning Solution Design
• Program & Project Management
• Learning and Talent Development
• Stakeholder Management
• Capability Building
• Content Strategy & Development
• Learning Operations Management
• Client Relationship Management
• Learning Analytics & Impact Measurement
• Change Management

Leadership Skills

• Strategic Thinking
• Team Leadership
• Coaching & Mentoring
• Decision Making
• Problem Solving
• Collaboration & Influence
• Executive Stakeholder Management