Head of Operations and Maintenance (O&M)

Head – Operations & Maintenance (EMS, SCADA, PPC & Software Solutions)

Position Summary

The Head of Operations & Maintenance is responsible for leading the end-to-end support, maintenance, reliability, cybersecurity, and continuous improvement of EMS, SCADA, PPC and software solutions deployed across renewable energy plants, substations and utility systems.

Key Responsibilities

• Lead O&M activities for EMS, SCADA and PPC systems.
• Ensure 24x7 support and SLA compliance.
• Drive incident, problem and change management.
• Lead troubleshooting and root-cause analysis activities.
• Manage software upgrades, hotfixes and patch deployments.
• Oversee customer support, escalations and service reviews.
• Ensure compliance with grid codes and cybersecurity standards.
• Coordinate with Product Management, R&D and Delivery teams.
• Manage budgets, contracts and service performance.
• In front of customers, represent Univers post-delivery support, participate in client facing discussions to understand client concerns or requirements.
• Internally, speak with customer's voices, follow up and coordinate with internal parties to address client concerns or requirements.
• Maintaining a professional demeanor with clients and colleagues.
• Drive client and internal meetings, provide timely report according to operations metrices.
• Handle external venders / partners to get the jobs done

Qualifications

• Bachelor's degree in electrical, Electronics, Instrumentation, Industrial Automation or related discipline. Master's degree in the related field preferred.

Experience

• 12+ years in power systems, SCADA, EMS, PPC, renewable energy, industrial automation or utility operations with at least 5 years in leadership roles.

Technical Skills

• EMS Platforms
• SCADA Systems
• Power Plant Controller (PPC)
• IEC 61850
• ·EC 60870-5-101/104
• Modbus TCP/RTU
• OPC UA
• DNP3
• Linux and Windows Servers
• Databases
• Cybersecurity
• Cloud and Virtualization Technologies

KPIs

• System Availability >99.5%
• SLA Compliance
• MTTR Reduction
• Customer Satisfaction
• Incident Closure Rate
• Cybersecurity Compliance
• Successful Upgrade Deployments
• Leadership Competencies
• Strategic Thinking
• People Management
• Customer Focus
• Stakeholder Management
• Decision Making
• Communication and Negotiation
• Continuous Improvement