AHMEDABAD · FULLTIME
Head - HR Shared Services (HRSSC) & HR Operations
Welspun World
Ahmedabad · onsite · Posted 5d ago
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Not disclosed12–15 yrsfulltimeAhmedabad
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Section · 01
About this role
Job Title
Head - HR Shared Services (HRSSC. & HR Operations
About Welspun World
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
About Welspun Entity
Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.
Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.
Job Purpose/ Summary
Lead HR Shared Services operations & payroll across the employee lifecycle, ensuring efficient, compliant, and technology-enabled service delivery while driving operational excellence, digital transformation, and continuous process improvement.
Job Description
Lead and transform the end-to-end HR Shared Services function supporting 35,000+ employees across multiple businesses and legal entities. Drive standardized, technology-enabled, and SLA-driven HR operations across the employee lifecycle while ensuring compliance, operational excellence, process automation, and cost optimization. Partner with HR Business Partners, Centers of Excellence, and HR Technology teams to enhance service delivery, implement digital solutions, and continuously improve HR processes through innovation and scalable operating practices.
Responsibility
Lead the design and execution of Service Level Agreements SLAs for all employee lifecycle services ensuring timely and quality service deliverybrEstablish realtime SLA monitoring dashboards and manage remediation of SLA breaches and escalation processesbrDeliver a bestinclass employee experience through standardized yet flexible processes focusing on both bluecollar and whitecollar populationsbrArchitect and document standard operating procedures SOPs and governance frameworks for all HR operations functionsbrIdentify and execute initiatives for process simplification standardization and elimination driving the adoption of Lean and continuous improvement methodologiesbrPartner with HR Technology and IT to automate HR processes using proprietary HRMS RPA workflow engines and AI agentsbrBuild mentor and develop a highperforming team of HR Shared Services professionals fostering a culture of continuous improvement and customer centricitybrAct as the primary strategic partner to HR Business Partners and business leadership on HR operations roadmap and capability developmentbrEnsure compliance with Indian labor laws company policies and internal control frameworks maintaining audit readiness and supporting auditsbrDevelop operational dashboards and scorecards to track key performance indicators using data to identify trends and improvement opportunities
Company Name
Welspun Transformation Services Limited
Division
Shared Services
Key Interactions
Top Management,Auditors,Mid Management,Junior Management,Cross-Functional Collaboration ,Customers
Relevant Work Experience
12 - 15 Years
Relevant Industry
Shared Service,IT Services & Consulting
Education-Qualification
Master,Post Graduate
Education-Specialization
Masters in Business Administration,Human Resource
Language Proficiency
ENGLISH,HINDI
Certifications
Certified PMP,Certified Six Sigma Green Belt/Black Belt
Skill
Operational Excellence,Ability of lead and guide team,Customer Service,Good Communication & Interpersonal Skill
Competency Names
Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Digital Transformation, Operational Excellence, Service Delivery, Leadership & Strategic Thinking, Business Acumen, Stakeholder Management, Influencing, Negotiation and Communication skills & Networking Skills, Customer Centricity
#LT-ST1
Head - HR Shared Services (HRSSC. & HR Operations
About Welspun World
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
About Welspun Entity
Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.
Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.
Job Purpose/ Summary
Lead HR Shared Services operations & payroll across the employee lifecycle, ensuring efficient, compliant, and technology-enabled service delivery while driving operational excellence, digital transformation, and continuous process improvement.
Job Description
Lead and transform the end-to-end HR Shared Services function supporting 35,000+ employees across multiple businesses and legal entities. Drive standardized, technology-enabled, and SLA-driven HR operations across the employee lifecycle while ensuring compliance, operational excellence, process automation, and cost optimization. Partner with HR Business Partners, Centers of Excellence, and HR Technology teams to enhance service delivery, implement digital solutions, and continuously improve HR processes through innovation and scalable operating practices.
Responsibility
Lead the design and execution of Service Level Agreements SLAs for all employee lifecycle services ensuring timely and quality service deliverybrEstablish realtime SLA monitoring dashboards and manage remediation of SLA breaches and escalation processesbrDeliver a bestinclass employee experience through standardized yet flexible processes focusing on both bluecollar and whitecollar populationsbrArchitect and document standard operating procedures SOPs and governance frameworks for all HR operations functionsbrIdentify and execute initiatives for process simplification standardization and elimination driving the adoption of Lean and continuous improvement methodologiesbrPartner with HR Technology and IT to automate HR processes using proprietary HRMS RPA workflow engines and AI agentsbrBuild mentor and develop a highperforming team of HR Shared Services professionals fostering a culture of continuous improvement and customer centricitybrAct as the primary strategic partner to HR Business Partners and business leadership on HR operations roadmap and capability developmentbrEnsure compliance with Indian labor laws company policies and internal control frameworks maintaining audit readiness and supporting auditsbrDevelop operational dashboards and scorecards to track key performance indicators using data to identify trends and improvement opportunities
Company Name
Welspun Transformation Services Limited
Division
Shared Services
Key Interactions
Top Management,Auditors,Mid Management,Junior Management,Cross-Functional Collaboration ,Customers
Relevant Work Experience
12 - 15 Years
Relevant Industry
Shared Service,IT Services & Consulting
Education-Qualification
Master,Post Graduate
Education-Specialization
Masters in Business Administration,Human Resource
Language Proficiency
ENGLISH,HINDI
Certifications
Certified PMP,Certified Six Sigma Green Belt/Black Belt
Skill
Operational Excellence,Ability of lead and guide team,Customer Service,Good Communication & Interpersonal Skill
Competency Names
Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Digital Transformation, Operational Excellence, Service Delivery, Leadership & Strategic Thinking, Business Acumen, Stakeholder Management, Influencing, Negotiation and Communication skills & Networking Skills, Customer Centricity
#LT-ST1
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Section · 02
Skills
SLA monitoring dashboardsAudit ReadinessrpaProcess automationleanOperational Excellencestandardizationprocess simplificationscorecardsworkflow enginesHRMSDigital Transformation