Job Description

Position Purpose and Summary

To provide strategic and operational HR leadership, partnering with the Business Head and leadership team to develop and execute people strategy aligned with the business's growth ambitions.

The role will lead the overall HR and Administration agenda, encompassing Retail HR, HR Business Partnering, Organisation Effectiveness, Administration while ensuring governance across the HR and Admin functions. It will focus on building organisational capabilities, strengthening leadership and frontline talent, enabling workforce readiness for business expansion and establishing scalable people practices to support sustainable growth.

Essential Duties and Responsibilities:

1. People Strategy & Business Partnership

• Partner with CEO and leadership team to define and execute people strategy aligned with business growth and operating priorities
• Partner with Business on workforce planning, organizational design, talent priorities and organization effectiveness.

• Drive organisation building, change management and culture-building initiatives to support the evolution and scale of the business.

2. Retail HR & Expansion Support

• Lead the Retail HR agenda across the store network, ensuring effective HR delivery across all locations.
• Drive manpower planning, hiring, onboarding, deployment and retention in line with store expansion plans.
• Partner with retail leadership to improve frontline productivity, employee engagement and workforce stability.
• Strengthen Store Manager and frontline leadership capabilities through structured development interventions.
• Establish effective employee connect, performance review and grievance-resolution mechanisms across stores.
  

3. HR Business Partnering

• Act as the strategic HR partner to business and functional leaders, providing guidance on talent, performance, organisation and people-related matters.
• Drive talent reviews, succession planning, performance management and leadership development.
• Support business leaders in building high-performing teams and strengthening accountability and performance culture.

4. Administration, Safety & Security

• Ensure robust safety and security protocols for retail and corporate environments.
• Oversee corporate and retail administration, vendor management and cost optimization.

• Establish administrative processes and governance mechanisms to support the growing business and its operational requirements.
• Drive cost optimisation, service efficiency and adherence to applicable safety and security standards.

5. Organization Culture & Engagement

• Foster a performance-driven and collaborative culture aligned with the brand's values and aspirations.
• Develop employee engagement and communication initiatives that strengthen employee experience and organisational alignment.

6. Financial Stewardship

• Manage HR and admin budgets, monitor variances and drive cost efficiencies without compromising service quality.

7. HR Governance

• Ensure effective implementation of HR policies, processes and governance frameworks across the business.

Person Profile

1. Education- MBA/PGDM in HR or equivalent.
2. Experience -10 years of experience in HR role post MBA with at least 3-4 years in an HR leadership role, with retail/multi-location exposure.
3. Industry Preference- Luxury Retail, FMCG or Consumer Businesses.
4. Key Requirements- Demonstrated experience in building and executing people strategies, preferably in a growing or expanding business. Strong stakeholder management and execution capabilities.