Head - Fraud Control

Objective

Design and maintain the process control framework within Collections and Fraud processes; identify opportunities for process automation; and drive the governance of all processes within Collections and Fraud Prevention & Detection using advanced digital technology, including post-facto investigations on fraud incidents and non-starters.

The role acts as a first-line defense for loss prevention by integrating fraud prevention coverage into the customer onboarding journey. Additionally, it ensures that all manual and automated processes within Collections and Fraud Control are properly governed and compliant

Key Accountabilities:

Fraud Prevention & Detection

• Build a fraud control framework and define the threshold for fraud losses in consultation with the policy team
• Constantly evaluate the fraud detection platform with adequate coverage on emerging frauds in financial domain.
• Execute Fraud investigation and perform deep dive analysis on Fraud Incidents and Non-Starters.
• Asses the operational risks involved from a fraud control perspective covering the processes/people/IT/Data
• Review on-boarding process of Channel Partners and work in tandem with Cross functional groups within DMI and with Channel partners in closing the gaps
• Produce Businesses Reports on Fraud that includes emerging frauds, actions taken, and loss prevented.
• Provide inputs to Policy & Risk Analytics (data science) team on fraud rules to be incorporated in the system and work in tandem with IT

Collections Process Control

• Ensure adherence of processes and report the deviations to the management
• Perform quality assurance checks and share reporting of suspicious transactions
• Review existing internal control weaknesses and providing solutions and fine tuning the same.
• Draft the SOPS/Process notes for the entire collections vertical, review and update the same on an ongoing basis
• Perform Quarterly audits of fraud and collections agencies through external audit firms
• Support the internal Group audit team during the internal audits to ensure closure of issues
• Constantly monitor the process controls, identify the failure points from logistics as well as people standpoint and introduce the measures for adherence.

Educational Qualifications

Qualifications

• Minimum Qualification required: Bachelor's degree in Business, Finance, Economics, Accounting, or related field.

Qualifications preferred: MBA

Work Experience

• 10 to 15 years of experience in Fraud management in financial industry with min. 3 years of experience in fraud management for digital platform.
• Experience in designing and maintaining the process Governance framework is additional
• Sound knowledge of Operational Framework, Regulatory Requirements, and industry practices in digital lending.
• Strong Analytical Skills and Vendor management experience.