Hardware Project Manager

Plans, prepares, and coordinates technical projects according to the Project Management (PM) standards defined throughout all stages of the Q-gate process.

POSITION SUMMARY and CORE RESPONSIBILITIES:

Plan, coordinate, and supervise site preparations and advise customers and contractors for the installation of SHS products, to ensure efficient and timely execution of installations according to technical and safety regulations and maximize customer satisfaction. Monitors project completion from initiation through delivery to meet revenue and cost projections.

MAJOR RESPONSIBILITIES:

• Coordinate and supervise site preparations with customers, to ensure sites are contractually compliant for SHS product installations.
• Provide coordination services by planning SHS activities and resources for installation of SHS products on prepared customer sites, to ensure installations can be carried out from start to end according to plans established and contracts agreed with customers.
• Collect documents of acceptance test results, to ensure that all contractual conditions are met according to schedule for final handover of the installation project to the customers.
• Establish and manage work programs for installation and upgrades of SHS products for all parties involved (SHS departments and third-party subcontractors), in order to ensure that installations are completed according to specifications and schedule and that customers can sign the acceptance letters.
• Interface externally with customers, third-party vendors, and architects for the timely execution of projects to ensure that they can perform their work according to established installation project plans and that necessary actions are taken to resolve issues and problems.
• Coordinate external contractors' activities on installation sites (architects, rigging companies, etc.), to ensure that they can perform their work according to established installation project plans and that necessary actions are taken to resolve issues and problems.
• Record all information resulting from installation meetings and site inspections with customers, SHS installation engineers, and external contractors, to provide all parties the necessary information to enable them to perform their activities according to established installation project plans.
• Maintain tools such as MS Project/TaskRay, SAP, Gantt charts, trip reports, checklists, and escalation reports to ensure coordination work is correctly reported.
• Interface internally with Installation Supervisors, sales organization, order processing, and centralized services to provide them the necessary technical support on installations and optimize customer relations.
• Develop and maintain close working relationships between SHS sales, order processing, installation teams, and European local and regional service managers, to achieve smooth processing of customer orders according to installation plans and provide regular reports on ongoing installation projects.
• Monitor status of installation projects to provide feedback into the forecasting process.
• Monitor installation process indicators and conduct debriefings, in order to track issues and take corrective actions to solve problems and ensure installations are carried out according to established installation project plans.
• Perform other duties as assigned.

EDUCATION / EXPERIENCE:

• Graduate from university in Civil, Structural, Mechanical, Electrical, or Electronic Engineering.
• Minimum 5 years of project management experience in healthcare or in a capital equipment field.
• SHS experience preferred.

KNOWLEDGE:

• Project Management: Sound knowledge and professional experience of project management (planning and execution), particularly as it relates to working across functional interfaces in a capital equipment field.
• Information Technology: Knowledge of and professional experience with microcomputers / PC-based systems.
• Customers: Thorough understanding of customers and their requirements.
• Contract Negotiations: Sound understanding and application of contract terms.
• Business Procedures: Thorough understanding and application of SHS business procedures.
• Business Strategy: Knowledge of SHS strategy and sound understanding of business goals, i.e. corporate strategy, product and market strategies.
• Technical expertise: Knowledge of processes and methods used in SHS product areas such as product specification, product development, and expansion.