Guest Services- with personal details
Hyatt Hotels & Resorts · Raipur · onsite · Posted 2d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Organization- Hyatt Raipur
Summary
Main Duties
Customer Service
Summary
Main Duties
Customer Service
- Provides a courteous and professional service at all times.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
- Maintains positive guest and colleague interactions with good working relationships.
- To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction survey are achieved.
- Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.
- Ensures that all company minimum brand standards have been implemented.
- Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Washes, peels, cuts, and seeds vegetables and fruits.
- Cleans, cuts, and grinds meats, poultry, and seafood.
- Dips food items in crumbs, flour, and batter to bread them.
- Stirs and strains soups and sauces.
- Weighs and measures designated ingredients.
- Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
- Stores foods in designated areas.
- Cleans work areas, equipment and utensils, segregates and removes garbage
- Distributes supplies, utensils, and portable equipment.
- Carves various cooked meats.
- Assists in quality control of items.
- Sets up buffet presentations.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
- Align all day-to-day functioning of the department / division consistent with Hyatt's Global Privacy Policy.
- Attends and contributes to all training sessions and meetings as required.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
- Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.
Sourced from foundit
Skills
Customer ServiceQuality Control
About Hyatt Hotels & Resorts
Hyatt Hotels & Resorts
Chicago
US
₹11.7L PA avg
Avg at Hyatt Hotels & Resorts
About
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation. Hyatt is a global hospitality company with widely recognized, industry-leading brands and a tradition of innovation developed over our more than fifty-year history. Their mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. They focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterize our culture. We manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2013, the company's worldwide portfolio consisted of 549 properties.
Industries
HospitalityInformation TechnologyTravel
Employee ratings
10 reviews
4.1/ 5
Culture
3.9
Career growth
4.1
Work-life
3.9
Employees rate it well for
Job Security43Overall Company41
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