Guest Services Associate

RECCAA Charitable Society is a charitable trust formed by the alumni of REC/NIT Calicut. It runs various projects and initiatives. It is also running a family club called RECCAA Club in Kakkanad, Kochi, which has around 2000 members.

We are looking for energetic and customer-focused Front Office Executives to join our team. Front Office Executives are the first point of contact for members and guests, and play a key role in reservations, guest and member services, billing etc. to ensure a seamless member experience.

Employment Details

• Salary: 15,000 – 25,000 per month, based on experience and shift assignment

◦ Work Schedule: Positions available for fixed day shift as well as rotational round-the-clock shifts

• Food and/or accommodation may be provided, depending on the requirement

Qualifications and Skills

• Graduate in any discipline; a diploma or degree in Hotel Management/Hospitality is an added advantage

• 1–3 years of experience in front office/guest relations in a hospitality setting. Freshers with the right aptitude may also be considered.

• Basic computer proficiency (MS Office, email) and working knowledge of software tools

• Excellent communication and interpersonal skills; fluency in English, Malayalam, and Hindi preferred

• Pleasant, presentable personality with a service-oriented, hospitable attitude

• Ability to handle cash, billing, and point-of-sale transactions accurately

• Willingness to work rotational shifts will be an added advantage

Responsibilities and Duties

Member & Guest Reception: Extend the standard greeting to every visitor and politely determine the visitor's requirements

Reservations, Check-in & Check-out: Manage bookings by members and guests for rooms, banquets, and sports facilities; Arrivals & Check-ins: welcome guests, and ensure a smooth check-in process; Departures & Check-outs: process final bills and collect customer feedback

Billing & Payments: Handle cash, credit card, and digital payments securely and provide invoices and payment receipts; Follow up on pending payments across Banquets, Rooms, and Restaurant

Banquet & Event Coordination: Handle banquet and event related inquiries

• Interdepartmental Coordination: Handle guest service requests with empathy, and coordinate with other departments to evolve a timely resolution of guest requests/concerns.