Google cloud,CEX,CCAI

Responsibilities :

Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).

Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.

Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.

Develop reusable conversation components and enterprise chatbot frameworks. Required Technical Skills Google CCAI Technologies

Google Contact Center AI (CCAI)

Dialogflow CX

Conversational AI

Virtual Agent Development

Contact Center Automation

Technical and Professional Requirements:

Preferred Migration Experience Candidates with experience in any of the following will be strongly preferred:

Genesys to Google CCAI migration

NICE CXone to Google CCAI migration

Amazon Connect to Google CCAI migration

Legacy IVR modernization programs

Dialogflow ES to CX migration

Traditional chatbot to Generative AI bot transformation

Knowledge base migration and conversational redesign initiatives

Contact center cloud migration programs