Global Process Lead - Source-to-Pay

Job purpose:

Own the end-to-end Source-to-Pay process model and improvement agenda, from demand and sourcing through purchasing, supplier lifecycle, invoice processing, payment and expense management. The role will balance user experience, working capital, compliance, control and operational efficiency.

Key accountabilities:

Process ownership:

- Define standards and controls across supplier onboarding, buying channels, requisition-to-order, goods/service receipt, invoice-to-pay, payments and T&E.

- Clarify accountabilities across Procurement, business requestors, Finance, Shared Services, Master Data and IT.

- Govern local statutory or business exceptions without weakening the global design.

Process intelligence and performance:

- Define KPIs for touchless processing, cycle time, first-time-right, PO compliance, blocked invoices, payment timeliness, supplier experience and cost.

- Use process mining to expose variants such as non-PO invoices, late POs, repeated changes, duplicate handling and avoidable payment blocks.

- Translate findings into policy, master-data, workflow, automation, training and system interventions.

Transformation and adoption:

- Lead process design for vendor portals, invoice platforms, ERP and automation initiatives.

- Own process requirements, controls, UAT, readiness, training and post-go-live stabilisation.

- Partner with Treasury, Tax, Procurement and business teams to improve end-to-end outcomes.

Qualifications and experience:

- Bachelor's degree in finance, Accounting, Business, Engineering, Information Systems or a related discipline; postgraduate or professional qualification is preferred.

- Experience in a multinational, manufacturing, consumer, engineering, shared-services, consulting or complex matrix environment.

- Demonstrated success in cross-functional transformation, process improvement and senior stakeholder influence.

- Working knowledge of SAP ERP environments; exposure to SAP Signavio, process mining or business process management is strongly preferred.

- Lean Six Sigma, BPM, change management, project management or relevant finance certification is advantageous.

- Typically, 12+ years in procurement operations, AP, S2P/P2P, shared services or transformation.

Illustrative success measures:

- Higher PO and preferred-channel compliance.

- Improved touchless invoice rate and first time-right processing.

- Reduced cycle time, blocked invoices and avoidable exceptions.

- On-time payment with working-capital discipline.

- Improved supplier and internal-user experience.