Global Head of Service Design and Automation

We're hiring: Global Head, Service Design and Automation

What if you could redesign the way Cybersecurity services are experienced across a global organization?

At HSBC, our Cyber Resilience, Strategy & Execution function is looking for a transformational leader to shape the next chapter of Cybersecurity service delivery-making it simpler, smarter and more seamless for colleagues around the world.

This is more than a service leadership role- it's an opportunity to reimagine how our colleagues experience Cybersecurity by turning ambitious ideas into tangible change.

In this role, you'll:

• Reimagine internal customer journeys and create intuitive service experiences
• Own Cybersecurity's service architecture, catalogue and ServiceNow portal
• Champion continuous improvement, service quality and intelligent automation
• Accelerate the journey from manual processes to straight-through processing
• Partner across Cybersecurity, GCIO, engineering teams, business lines and regions
• Lead and inspire a global team of up to 47 Service Owners, Engineers and Developers
• Influence enterprise-wide transformation across a complex, diverse and highly collaborative environment

We're looking for a senior technology and service leader who brings experience across:

• Service design and architecture
• Service management and continuous improvement
• Automation and engineering-led transformation
• Cybersecurity or technology delivery
• Enterprise-scale change and complex run-and-change portfolios
• Senior stakeholder engagement and matrix leadership

The ambition is simple: intuitive experiences, clearer journeys and smarter ways of working.

If you can connect strategy with execution, simplify complexity and transform great service design into meaningful outcomes, this could be your opportunity to make an impact at global scale.