General Manager

Company Description Ramada Encore by Wyndham Gurugram is part of the global Wyndham Hotels & Resorts portfolio, known for providing comfortable, contemporary accommodations and consistent guest experiences. The hotel serves business and leisure travelers in the Gurugram area, offering modern rooms, dining options, and well-equipped meeting facilities. As a branded property, it follows international hospitality standards while catering to local market needs. Team members are encouraged to deliver reliable service, maintain high operational standards, and contribute to a welcoming environment for guests.
Role Description The General Manager is responsible for overall hotel leadership, overseeing daily operations across front office, housekeeping, food and beverage, sales, and maintenance to ensure excellent guest satisfaction. This full-time, on-site role, based in Delhi, India, includes managing budgets, monitoring financial performance, and implementing strategies to drive revenue, profitability, and cost control. The General Manager leads and develops department heads and staff, fosters an inclusive and collaborative culture, and ensures compliance with Wyndham brand standards, legal requirements, and safety protocols. The role involves active participation in sales and marketing activities, maintaining key client relationships, and representing the hotel within the local community and corporate network. The General Manager is also accountable for reviewing operational reports, handling escalated guest issues, and continuously improving service quality and operational efficiency.
Qualifications

• Strong hotel operations management experience, including oversight of front office, housekeeping, F&B, and maintenance.
• Proficiency in financial management, such as budgeting, forecasting, revenue management, and cost control.
• Leadership and people management skills, including team development, performance management, and conflict resolution.
• Experience with sales, marketing, and relationship management to grow occupancy, ADR, and overall revenue.
• Knowledge of hospitality industry standards, brand compliance, local regulations, and health and safety requirements.
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders.
• Strong problem-solving, decision-making, and organizational abilities, with attention to detail and service quality.
• Prior experience as a General Manager or senior leadership role in branded hotels; Wyndham or similar international brand experience is an advantage.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Ability to work flexible hours, including weekends and holidays, based on operational needs.