Fulfillment Specialist - RMG

Greetings from Zensar Technologies, Hyderabad.

We are looking for an experienced Resource Management Group (RMG) Professional to join our team, who should have experience in vertical Business Unit fulfillment across technologies and must have experience in Retail and HLS

JD:

DEMAND ANALYSIS: -

1. Analysis for active and proactive demands from Business and get understanding of skill matrix, billing, cost and location details along with start date.
2. Available supply to be submitted within 24 hours of Demand creation.
3. In case of no supply available the Demand to be flashed for external hiring in max 48 hours.
4. Have periodic connect with Delivery Managers to understand and showcase the active evaluation and realized fulfilment for the Week/Month

POOL MANAGEMENT-

1. Overall management of associates on bench/upcoming planned releases.
2. Scheduling pool connects with associate on weekly basis and having discussion on all active positions and current evaluation.
3. Manage updated repository of Skill Matrix, Updated profiles and tracking of profile submission at Requisition ID level.
4. Connect with resigned associates and prepare cases for potential retention cases

EVALUATION MANAGEMENT–

1. Responsible for scheduling the interview calls on available platforms based on panel/candidate availability.
2. Responsible for following up for detailed technical feedback from panel and managing the feedback in a central repository.
3. Ensuring the feedback are shared with candidates within timeline.
4. Sharing a weekly summary of pending evaluations with respective stakeholders

UPSKILLING COORDINATION –

1. Responsible to work closely with Delivery and Training team and understand the skill gaps for each associate. Based on skill gap identified plan out upskilling/cross-skilling for associates.
2. Maintain tracking for all associates for training and scores received.
3. Maintain the scores data in portal.

PUBLISHING WEEKLY REPORTS-

1. Updating all reports (Shared/Dashboards/Portals) on daily basis.
2. Weekly reports to be sent to respective Practice stakeholder on current Demand and Supply Analysis
3. Prepare deck reports for discussions with Delivery for resourcing.
4. Creation of BHC projection report for VBU level.
5. Following up with Delivery for potential extension for upcoming auto-deallocation cases.
6. Follow up with Delivery to trace the resignation cases and wherever the replacements are identified.

DEMAND FORECAST & PROACTIVE HIRING –

1. Working closely with Vertical Business Units and consolidate the upcoming forecasted demand and work on planning the potential mapping from upcoming releases and proactive joiners.
2. Closely work with Delivery and Talent Acquisition team for building a proactive pipeline based on Demand Forecast.
3. Regular follow-up/Buddy up calls to be done with upcoming joiners to resolve any doubts and help with any detail they may need.