Front Office Supervisor

Company Description Lemon Tree Hotels Limited (LTHL) is one of India's largest hotel chains, operating across upscale, upper-midscale, midscale, and economy segments with a strong focus on value and service quality. Its portfolio spans seven brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—designed to serve diverse guest profiles and travel needs. Since opening its first 49-room hotel in 2004, the group has grown to over 270 hotels, including more than 130 operational properties and many new openings planned. LTHL employs about 7,700 team members who work together to create a refreshingly different experience for guests. More information is available at lemontreehotels.com or via Central Reservations at [phone removed].

Role Description The Front Office Supervisor is a full-time, on-site role based at Lemon Tree Hotels in Kevadia. This role oversees daily front office operations, including reception, reservations, guest check-in and check-out, and lobby management, ensuring smooth and efficient service delivery. The Front Office Supervisor leads and guides front desk team members, manages work schedules, monitors performance, and supports training to maintain high service standards. The position handles guest inquiries, requests, and complaints, coordinates with housekeeping and other departments, and ensures accurate documentation and reporting. The role also involves maintaining front office procedures, monitoring reservations and occupancy, and upholding brand standards for appearance, hospitality, and safety.

Qualifications

• Supervisory Skills: Ability to lead front office teams, delegate tasks, monitor performance, and support training and development.
• Receptionist Duties and Reservations: Experience managing check-in/check-out, room allocation, billing, and reservation handling through hotel systems.
• Customer Service: Strong guest service orientation with the ability to handle queries, resolve issues, and maintain a professional, welcoming atmosphere.
• Communication: Clear verbal and written communication skills, with the ability to interact effectively with guests, teams, and management.
• Relevant experience in hotel front office or hospitality operations, preferably in a supervisory or team lead capacity.
• Familiarity with hotel property management systems and basic MS Office tools.
• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Ability to work flexible shifts, including weekends and holidays, and maintain a professional appearance as per brand standards.