Front Office Manager

Role & Responsibilities

• Manage the complete Front Office operations, including guest reservations coordination, check-in, check-out, reception, guest relations, and cashiering.
• Ensure a smooth and welcoming guest experience for leisure travellers, families, wedding guests, corporate groups, and student groups.
• Supervise the Front Office team and coordinate with Reservations, Housekeeping, Food & Beverage, Sales, and Security.
• Monitor daily arrivals, departures, room allocation, VIP guests, group movements, room status, and special guest requests.
• Ensure rooms are ready on time and coordinate with Housekeeping for room inspections and quick turnaround.
• Handle guest complaints, service recovery, special requests, and escalations professionally.
• Manage room keys, guest registration, billing, payment collection, refunds, and accurate folio settlements.
• Monitor room inventory, occupancy, room upgrades, walk-ins, and upselling opportunities in coordination with the Reservations and Sales teams.
• Ensure accurate handling of bookings from direct channels, OTAs, corporate clients, wedding planners, and travel agents.
• Maintain guest records, shift handover reports, occupancy reports, cashier reports, and other daily operational reports.
• Ensure proper use of the Property Management System (PMS), booking systems, and guest communication tools.
• Implement Front Office SOPs, grooming standards, guest privacy, security procedures, and applicable statutory requirements.
• Train and supervise team members, prepare duty rosters, and monitor staff performance.
• Coordinate group check-ins, wedding arrivals, corporate conferences, and student group departures to ensure efficient service.
• Work towards improving guest satisfaction, online reviews, operational efficiency, and room revenue.

Preferred Candidate Profile

• Graduate or Diploma holder in Hotel Management or Hospitality Management.
• Minimum 4-7 years of experience in Front Office operations, preferably with 12 years in a managerial or supervisory role.
• Experience in resorts or hotels handling weddings, corporate groups, leisure travellers, and large group check-ins will be preferred.
• Good knowledge of PMS, room inventory management, billing, cashiering, guest relations, and OTA booking processes.
• Strong communication, leadership, problem-solving, and guest-handling skills.
• Ability to manage a team, coordinate multiple departments, and handle guest escalations effectively.
• Professional grooming, a guest-focused attitude, and strong attention to detail.
• Flexible to work in shifts, weekends, and during weddings or special events.

Location: Camel Valley Resort & Spa, Igatpuri, Maharashtra

Job Type: Full-time | On-site

Ideal Candidate: A confident and service-oriented hospitality professional who can independently manage Front Office operations, lead the team, ensure seamless guest arrivals and departures, and deliver exceptional guest experiences.