JODHPUR · FULLTIME
Front Office Manager
daspan house
Jodhpur · onsite · Posted 2d ago
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Section · 01
About this role
Daspan House, Loco Road, Ratanada, Jodhpur, Rajasthan, India
Job Type
Front Office Manager
Workspace
About the Role
As a Front House Manager with Daspan House, you will be an ambassador for the warm service & hospitality we would like to provide our guests. Your warm, personal attention gives guests a memorable first impression, making them feel welcomed and valued. Your attention to detail in daily OPS, room revenue management, and leading the front-of-house team will be the key descriptors of your job description at Daspan House.
Summary of Responsibilities
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer a professional, friendly greeting and engaging service
Answer all telephone enquiries and record all reservations & bookings into the system.
Replying to email queries from guests & travel agents in a professional manner with no grammatical errors.
Making sure rooms are thoroughly checked before every check-in & check-out.
Making sure the check-in & check-out process at all times is smooth and training the necessary people for the same.
Making sure every data point is recorded in the system.
Building relations with travel agents, companies and third party agents to get repeat business.
Online revenue management through Channel Manager - making sure our online rates are updated as per the season/plan.
Online reviews management for Old Loco & Daspan House. Checking reviews on a daily basis - Zomato, Google Reviews, Tripadvisor, MakeMyTrip, Goibibo, Agoda etc
Aware of all promotional material / special room rates and any events.
Assist guests regarding inquiries about room types, facilities in the hotel, food and beverage menu items in an informative and helpful way.
Assisting as a concierge for tourist attractions and various rental services.
Understand the operations of running the hotel.
Understand the software thoroughly for Daily & Monthly Reports.
Overlooking housekeeping & general cleanliness of all common areas.
Keeping a track of all petty cash vouchers.
Co-ordinating with the accountant for any PMS disputes & payments.
Other duties as assigned
Always setting great examples as a leader & team member.
Qualifications
Previous service experiences an asset
Previous Property Management System experience an asset
Previous Reservation systems experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Work Conditions
Comfortable being on their feet throughout the day
Should be comfortable with night shifts
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Section · 02