Front Office Manager

Company Description Evoke Experiences is a hospitality and tourism company dedicated to revealing the deeper stories and cultural richness behind each destination. Rather than focusing only on famous landmarks, Evoke Experiences highlights local traditions, unique experiences, and the authentic character of each place. The company's vision is to reimagine how people perceive destinations, encouraging guests to see beyond conventional tourism. By inspiring renewed appreciation for locations, Evoke Experiences seeks to uncover and share facets that are often overlooked or untold.
Role Description The Front Office Manager role at Evoke Experiences is a full-time, on-site position based in Ayodhya. This role is responsible for overseeing daily front office operations, including managing check-in and check-out processes, coordinating reservations, and ensuring accurate guest records. The Front Office Manager supervises front desk staff, assigns duties, and monitors performance to maintain high service standards. The role involves handling guest inquiries and concerns promptly, ensuring a positive experience and high levels of customer satisfaction. The Front Office Manager also collaborates with other departments to coordinate guest services, maintains office administration procedures, prepares reports, and supports continuous improvement in front office efficiency and service quality.
Qualifications

• Strong front office and office administration skills to oversee day-to-day operations and workflows.
• Customer service and customer satisfaction skills to manage guest interactions and ensure a positive experience.
• Excellent communication skills for clear interactions with guests, team members, and external partners.
• Previous experience in hospitality or tourism, preferably in front office or guest services management.
• Ability to lead and motivate a team, with strong organizational and problem-solving abilities.
• Comfort with reservation systems and basic office software; attention to detail in documentation and reporting.
• Flexibility to work varied shifts, including weekends and holidays, as required by hospitality operations.
• Relevant diploma or degree in hospitality management, business administration, or a related field is beneficial.